Can't burn (but i can read) single or dl dvds but CD burning works.

I spent 4 hours in onine chat with Gateway with no luck fixing the problem. Basically, my new Gateway NV52 laptop came with a dual layer dvd burner. However, despite trying 4 different burning programs and several different media, I can not burn DVDs although I can read them and burn cds.
The drivers appear to be up to date and working. Can anyone help with this or suggest where I could go for help? Many thanks!!
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More about burn read single dvds burning works
  1. Try updating the firmware of the driver.
  2. Thanks for the suggestion. I tried your suggestion and it still is not working. Any other suggestions would be greatly appreciated...
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