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Firefox crashes my computer display driver

Last response: in Windows Vista
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January 22, 2013 2:09:11 AM

Hello,

Since I updated to the latest Firefox my computer my display driver fails to respond and windows reboots the computer whenever I use firefox. I do not have any problems with any other software or with IE9.
a b \ Driver
January 22, 2013 2:33:33 AM

Update your display driver. All the major browsers are using GPU acceleration now and Firefox is likely triggering a bug in your existing driver.
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January 22, 2013 8:46:06 PM

ex_bubblehead said:
Update your display driver. All the major browsers are using GPU acceleration now and Firefox is likely triggering a bug in your existing driver.


Thanks for your suggestion. I have a four year old machine running Vista. CPU is AMD Phenom 9550 quad core, 2.2 GHz and I have 6G ram. The video card is a ATI Radeon HD 3200 Graphics/3400 Series. First thing I tried was updating the driver. The ATI site after checking my system installed a "legacy" driver but it didn't help the problem.

Any other thoughts?
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Related resources
a b \ Driver
January 22, 2013 9:41:13 PM

Nope, everything points to the video card/driver.
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January 31, 2013 7:56:02 AM

Frankly, I am not sure whether it is entirely a video card driver issue . . .

Here is the rather peculiar things I have been encountering over the last couple of days.

a) Was using FF 18.0.1 and I encountered sudden shut downs (same as if you were to shut off the power).

b) when checking the eventlog I discovered a list of errors (started on jan.14th) – see at the bottom

c) at some point I read a recommendation on Internet as to check out the fanspeeds, which I did and discovered that the videocard was boiling hot! (over 100 degr c/212 degr F)
this was because the fan stopped working…

d) I bought a new videocard, i removed all old drivers etc. from the old one (incl. registry entries)

e) installed new software

all seemed to working well, but after a short while (coincidentally) when using FF the pc shuts of again.
So, a new videocard incl uptodate drivers did not improve the sitation.

Currently I am using IE9 and see what happens – it is okay for a full day now.

FWIW: I applied following changes (possible solutions?)

1) stop autoload CCC : run -> msconfig.exe -> startup, untag Catalyst Control Center
2) stop AMD External Events Utility: run-> services.msc – untag AMD Externel Events

I donot have any errors in the log file anymore.

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0000000022: 2013-01-30 07:24:18:418 Exception: No value exists with that name.
Exception Called by: ATI.ACE.LOG.Foundation.Implementation.Setting: DeleteRegistryFromUser processID:05000 threadID: (CCCThreadNew: Dashboard) domainName: (CCC.exe ) assemblyName: (LOG.Foundation.Implementation, Version=3.5.4161.41049, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
*************************************************************************************

0000000021: 2013-01-30 07:24:12:419 Failed to retrieve Fuel shared caste
Error Called by: ATI.ACE.CLI.Component.Client.Shared.Private.BaseComponent: Initialize processID:05000 threadID: (CCCThreadNew: Dashboard) domainName: (CCC.exe ) assemblyName: (CLI.Component.Client.Shared.Private, Version=3.5.4161.41032, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000020: 2013-01-30 07:24:12:388 Could not find Type [ATI.ACE.CLI.AIB.TutorialInfoCentre.Tutorial.Dashboard.DB_TutorialInfoCentre] from [CLI.AIB.TutorialInfoCentre.Tutorial.Dashboard] in assembly [CLI.AIB.TutorialInfoCentre.Tutorial.Dashboard]
Error Called by: ATI.ACE.LOG.Foundation.Services: LoadAssembly processID:05000 threadID: (CCCThreadNew: Dashboard) domainName: (CCC.exe ) assemblyName: (LOG.Foundation, Version=3.5.4161.41010, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000019: 2013-01-30 07:24:12:388 Exception : Could not load file or assembly 'CLI.AIB.TutorialInfoCentre.Tutorial.Dashboard' or one of its dependencies. The system cannot find the file specified.
Exception Called by: ATI.ACE.LOG.Foundation.Services: LoadAssembly processID:05000 threadID: (CCCThreadNew: Dashboard) domainName: (CCC.exe ) assemblyName: (LOG.Foundation, Version=3.5.4161.41010, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
*************************************************************************************

0000000018: 2013-01-30 07:24:12:388 Could not find Type [ATI.ACE.CLI.AIB.TutorialInfoCentre.Tutorial.Dashboard.DB_TutorialInfoCentre] from [CLI.AIB.TutorialInfoCentre.Tutorial.Dashboard] in assembly [CLI.AIB.TutorialInfoCentre.Tutorial.Dashboard]
Error Called by: ATI.ACE.LOG.Foundation.Services: LoadAssembly processID:05000 threadID: ( ) domainName: (CCC.exe ) assemblyName: (LOG.Foundation, Version=3.5.4161.41010, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000017: 2013-01-30 07:24:12:372 Exception : Could not load file or assembly 'CLI.AIB.TutorialInfoCentre.Tutorial.Dashboard' or one of its dependencies. The system cannot find the file specified.
Exception Called by: ATI.ACE.LOG.Foundation.Services: LoadAssembly processID:05000 threadID: ( ) domainName: (CCC.exe ) assemblyName: (LOG.Foundation, Version=3.5.4161.41010, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
*************************************************************************************

0000000016: 2013-01-30 07:23:42:171 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP: PrivateRefresh processID:05000 threadID: ( ) domainName: (CCC.exe ) assemblyName: (CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=3.5.4161.41048, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000015: 2013-01-30 07:23:42:171 _IDEMDeviceDFP2Settings_0812.GetDFP2ITCFlag failed with status 2
Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP: PrivateRefresh processID:05000 threadID: ( ) domainName: (CCC.exe ) assemblyName: (CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=3.5.4161.41048, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000014: 2013-01-30 07:23:42:124 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP: PrivateRefresh processID:05000 threadID: ( ) domainName: (CCC.exe ) assemblyName: (CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=3.5.4161.41048, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000013: 2013-01-30 07:23:42:124 _IDEMDeviceDFP2Settings_0812.GetDFP2ITCFlag failed with status 2
Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP: PrivateRefresh processID:05000 threadID: ( ) domainName: (CCC.exe ) assemblyName: (CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=3.5.4161.41048, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000012: 2013-01-30 07:23:41:886 Failed to subscrive to HKCU;Software\wow6432node\ATI\ACE\Settings\AEM
Error Called by: ATI.ACE.AEM.Plugin.Source.Kit.Server.REG.REG_Plugin: ListeningThreadRunner processID:05000 threadID: ( ) domainName: (CCC.exe ) assemblyName: (AEM.Plugin.Source.Kit.Server, Version=3.5.4161.41068, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000011: 2013-01-30 07:23:41:865 Validation: Caste [1] is null
Error Called by: ATI.ACE.CCC.Implementation.CCC_Main: CCCNewThreadBegin processID:05000 threadID: (CCCThreadNew:Runtime) domainName: (CCC.exe ) assemblyName: (CCC.Implementation, Version=3.5.4161.41060, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000010: 2013-01-30 07:23:41:777 Exception : Root element is missing..
Exception Called by: ATI.ACE.APM.Server.ProfileManager: InitializeExistingLogonXml processID:05000 threadID: (CCCThreadNew:Runtime) domainName: (CCC.exe ) assemblyName: (APM.Server, Version=3.5.4161.41026, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
**************************************************************************************

0000000009: 2013-01-30 07:23:40:994 Name of null object is [SAspect:MMVideo]
Error Called by: System.RuntimeMethodHandle: _InvokeMethodFast processID:05000 threadID: (CCCThreadNew:Runtime) domainName: (CCC.exe ) assemblyName: (mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089)
------------------------------------------------------------------------------------------------------------------------

0000000008: 2013-01-30 07:23:39:986 FAILED: ADL.ADL.ADL_DFP_AllowOnlyCETimings_Get
Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP: PrivateRefresh processID:05000 threadID: (CCCThreadNew:Runtime) domainName: (CCC.exe ) assemblyName: (CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=3.5.4161.41048, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000007: 2013-01-30 07:23:39:984 _IDEMDeviceDFP2Settings_0812.GetDFP2ITCFlag failed with status 2
Error Called by: ATI.ACE.CLI.Aspect.DeviceDFP.Graphics.Runtime.RT_DeviceDFP: PrivateRefresh processID:05000 threadID: (CCCThreadNew:Runtime) domainName: (CCC.exe ) assemblyName: (CLI.Aspect.DeviceDFP.Graphics.Runtime, Version=3.5.4161.41048, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000006: 2013-01-30 07:23:39:394 FAILED:ADL_Display_SLSGrid_Caps and return value is: -1
Error Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N: CheckSLSSupported processID:05000 threadID: (CCCThreadNew:Runtime) domainName: (CCC.exe ) assemblyName: (CLI.Caste.Graphics.Runtime, Version=3.5.4161.41029, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000005: 2013-01-30 07:23:39:393 FAILED:ADL_Display_SLSGrid_Caps and return value is: -1
Error Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N: CheckSLSSupported processID:05000 threadID: (CCCThreadNew:Runtime) domainName: (CCC.exe ) assemblyName: (CLI.Caste.Graphics.Runtime, Version=3.5.4161.41029, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

0000000004: 2013-01-30 07:23:39:086 FAILED:ADL_Display_SLSGrid_Caps and return value is: -1
Error Called by: ATI.ACE.CLI.Caste.Graphics.Runtime.RT_GraphicsAdapter_N: CheckSLSSupported processID:05000 threadID: (CCCThreadNew:Runtime) domainName: (CCC.exe ) assemblyName: (CLI.Caste.Graphics.Runtime, Version=3.5.4161.41029, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

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a b \ Driver
January 31, 2013 12:13:22 PM

Everyone of those errors points to the video driver as the source. Disable GPU rendering and I'll wager that the problems stop.
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February 1, 2013 1:27:45 PM

Maybe. . .

as said, I did flwg:

1) stop autoload CCC : run -> msconfig.exe -> startup, untag Catalyst Control Center
2) stop AMD External Events Utility: run-> services.msc – untag AMD Externel Events

Things are running fine now, no errors.

Don't know how to disable GPU rendering as it seems there is no manual on this card.

So, guess I let it rest for now.
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