My Newegg Experience

Sorry to hear that friend. Sh*t happens though...

I prefer my local shop for purchases, there is something to be said about human interaction apposed to internet communication.

I hope everything gets straightened up for you. AOC isnt that great anyhow

I would call them and ask to speak to a supervisor, then tell them you want a full refund and you'll send everything back, then buy from someplace else.

personally i think you're leaving some info out because newegg is awesome with RMA's and the fact u got it before a weekend shouldnt be one of your complaints. Also, if you buy openbox/recertified items expect them to have signs of use. The motherboard u stated wasnt dead but had 'problems' you never explained so im betting its user error. I bet newegg is sick of having to hear you complain about normal things that happen to everyone.

btw 3-day shipping means its shipped within 3 days, not you get your package in 3 days. next time pay the 3$ for rush IMO.

1 out of a million aint bad. If you paid after noon and didnt add 2.99 for rush processing your order will ship at the end of the next (maybe) Some times it wont ship til the 3rd day. You need to order by noon PST and pay 2.99 rush fee to get it out that day or for sure next day.

I order from newegg every week and I never have a problem except banged up parts from bad packaging once in a while.

I got a PSU Friday that looked like it fell off the UPS truck and got ran over by a Semi.

Never had a problem with Newegg. Check the status of your RMA online.

+1 for agreeing with most responses.

Things like this happen, and we all have had an incident wtih customer service in one way or another. I haven't had a bad experience with NewEgg at all, but there are a few and even then I question the validity of the sources of their problems.

Here is the bottom line: electronic products have and always will be, finicky and susceptible to failure or DOA parts. It happens with every product line of every product, ever.

Exactly.

newegg owns . plan as simple ppl get busy you know. not like they have 100 ppl answearing phones and stuff.

also like 4 issuies not possable they DONT tuch ur cpu and take it out of the box. like some ppl are saying ur lieing about some info.

now im scared because i just ordered this OEM

http://www.newegg.com/Product/Prod [...] 6832116215

is it still fine?

@gadgetnerd

Very Funny.

OEM, You wont be able to use you key to upgrade to Windows7.

Its your call.

OEM is good for me.

Newegg has awesome customer service. Sorry this happened to you.

I can sympathize with your Newegg problems, I've had very mixed experiences with them. If everything goes well you save time and money but if you receive a defective or wrong part it is a huge pita.

I agree with greive, try buying your parts locally, if you buy an entire system most mom and pop places will give you a great deal.

Alternatively if you have a Fry's Electronics or Micro Center nearby you'll pay slightly more but always know what your are getting and not have to hassle with shipping delays and mistakes.

I've never had a problem with NewEgg, but I think we all know that UPS leaves something to be desired. Its not like UPS goes out of their way to prevent damaging your packages the way that FEDEX seems to.

Want it fast? Order before noon PST, pay the $2.99 rush shipping fee, and get overnight shipping. Seems like that'd get it to you as fast as you believe it should arrive. ...and for the times that that's still not fast enough buy it local.

I love NewEgg. I hope that your situation is that .0002 percent of unhappy customers.

I will have to say that over the 5 or 6 years I've been ordering products from NewEgg I have never had any problems that were the fault of NewEgg. Once I ordered a case that my video card would not fit in and they even let me return that without paying a restocking fee. I was then able to take the return credit and purchase a new case that was compatible.

Be kind to the UPS driver and he will be kind to your packages

i have him honk the horn and i go to his truck usly and he hands it to me.

well i think newegg wasnt nice to this guy because he said his cpu was open and gold compound or w/e was on it. then he said they packed it so tight it bent the GFX the

GFX cards are in a box. how can it bend. newegg aint dumb. if i worked for them i wouldnt by that lieing.

I treated the people at Newegg with respect dispite my so called 'attitude' here. I understand that it's not customer services fault when something goes wrong, but the least they could've done was be polite and at least SEAM like they were trying to help.

As for the motherboard comment, the motherboard WAS DoA (I even said so in my previous post) I ended up working with that motherboard for a couple more days before I found that yes, it was 100% certain dead. I can't purchase computer parts locally, there's noone here besides Circuit City, and all they sell is RAM (at 5x-10x the prices online). So far, from what I've seen online none of the issues with parts getting to me late have actually been UPS's fault, it's always been holdups in Newegg's warehouses. The only things I ordered OEM wer the processor and graphics card, but there's still no justification for them sending the processor litterally COVERED (both sides) in gold thermal paste, and pinned against the plastic case instead of between the security foam (is it that hard to lift a piece of foam before closing the case?). As for the graphics card, do they really have to wrap it in bubble wrap so tightly that it litterally bends the card? C'mon, be reasonable. These are computer parts they're working with, they should carry the responcibility for actually packaging them as such.

It still amazes me the extent that some people are going to here to defend newegg, I agree that in general it's a good company (even stated so in my original post) but this has got to be the worst experience with a company I've had in a long time... As for being overly dramatic, no, I wasn't, I was actually holding back alot of the complaints and troubles I went through with them, I was being conservative. I still havent actually gotten all the parts. It also seams that the problems I'm having with them aren't altogether uncommon, I think Newegg just grew to fast and had trouble keeping up the quality service they used to provide.

This is the WRONG place to share your experience.

Go to http://resellerratings.com/ to report it and see how your's compares to others.

To eliminate problems with Newegg you MUST do two things:

Purchase UNopened merchandise (they don't seem to take the time to repackage open box items very well)

Pay extra for FedEx (this resolves most issues before they happen)

Yes you can still download updates.

I just installed Vista Ultimate OEM. Had no problems (this was my first use of OEM software) once I got beyond the box.
One thing you need to do is ignore the directions on the box that say it must be installed using an OEM preinstallation kit (OPK) that you can download. I didn't want to break the seal until I checked this out since OEM software is not returnable once it is broken.
So I went to the website were I found I had to first join a Windows partners group. It said I needed to have Windows Live to join, so I went to try to get Windows Live but after trying that it told me I was already signed in because I had Net Passport. So I went back and after several attempts finally was able to complete the enrollment process after answering a lot of questions about my business and saying "no" to a lot of attempts to get me on mailing and promotional lists.
After about a half hour, I was ready find the OPK and had to search through options such as a system for mutiple installs on a network until I finally found one with installation from a DVD. So I proceeded to download it - a 1 GB image file that took almost an hour.
At this point I was not a very happy camper and wondered why OEM software was advertised without a disclaimer about these things. Then I could not find any software that would open the download. I spent more time checking on Microsoft's site but did not find any directions. I researched a little more and found some general installation directions related to using the download. They explained that I was still going to have to set up a special image file and answer key. Setting up the answer key involved using their software to create a file that responds to all the Vista prompts while installing. At this point I became frustrated wondering what I had gotten into. I spend another 20 minutes reading through the directions trying to make sure I would be able to follow them if I went this route. I decided it was fraught with peril for a neophyte like me and I could easily get into trouble. There were several places where it simple said to go through a list of prompts making selections - which might be fine for someone who understood each of the options but I had no idea what I would be getting into.
I agonized over options just returning the OEM software and getting a packaged OS - and went so far as to price the packaged systems. I found that while I had paid just $130AR for my Vista Ultimate OEM, the cheapest price I could find it for online was $230 at a store I had never heard of. At newegg it was $279.
So I agonized a bit longer - now about 2 hours since I first went to the OPK website - and proceeded to break the seal and open the software. What I found was just like any other software, including quick install instructions, and I proceeded to install the software using its online prompts without any problems. Over two frustrating hours was wasted because I thought I had to follow the directions on the face of the box.

Hope this keeps someone else from making the same mistake - or maybe I am the only one foolish enough to do so.

ups doesnt ship on weekends u all know that.

most stores dont ship on weekends.

yes talk to somebody, I am sure they will work with you.It sounds like you are leaving a few details out. And you said they packed it to tight. tighter the better. I work for security equipment supply in Indy in the warehouse and I do all of the receiving and shipping to all of our customers. Most of the shipping problems are because of UPS they don't take care of the boxes. You have to realize that there are more people handling the boxes than just the drivers. If you use UPS ground it is going through many hubs before it gets to you. So maybe you need to make a ups claim if your packages were damaged.

I have been buying from Newegg for years now and have spent a few thousand dollars there for personal computers, and for a couple business computers I built.
The worst experience I had was when I bought an Asus a7a 266 mb. I had to return the first 2 because when I plugged ram into DIMM1 the computer would not boot. I wound up going with an Epox 9Npa mb instead which I am still using with no trouble to this day. The bottom line is that during the RMA of the 2 first mb's I had no trouble getting the rma's or sending the defective mb's back and getting the new one's. They were very helpful and have been anytime that I have delt with them. I will continue to buy from Newegg and to refer friends to them.

Im relatively sure Microsoft put it there as a joke, who in the IT world follows instructions?
LOL I just read the front of my OEM Home premium box, it has it there too. Just as well I don't pay any attention to instructions.

If you use OEM software you are responsible for end-user support. i.e. you can't go and complain to the store you got the software (and I dont think Microsoft has to give you support according to the license).