50bmg :
Sapphire sux. Sapphire has the worst customer service i have ever been exposed to.
I will never purchase any sapphire products again.
I have had a Sapphire 1950GT for almost 2 years now and have not had any major problems other than the default fan speed being set too high.
This is my take on their customer service. They have a phone # you can call for tech support (1-909-594-3128) however it is not widely advertised and is not printed on the box or any of the paperwork that comes with the product.
I called it in the middle of the day and I was like the 20th caller in queue. I called later on that evening and got through. The guy on the phone was very sharp, professional, polite and knew what he was doing. After talking to him I found out that he was not an employee of Sapphire but was apart of a company called Alpine technologies or something and other that Sapphire farms their tech support out to in California.
I kinda liked it. I rather have one sharp, college educated tech support person on the phone that is probably paid at or in excess of $40,000 rather than have a call center filled of 20 people just getting paid a buck or two over minimum wage or be routed to a call center overseas and get immediate poor service.
So after my experience with him on a few occasions it somewhat changed my opinion.
On the negative side I have sent several emails to Sapphire and never got a response back. However I have also sent emails to XFX and HIS and never got responses back either. So Sapphire is not the only guilty party.