Sign in with
Sign up | Sign in
Your question

Both Nvidia & ATI cards are crashing my computer

Last response: in Graphics & Displays
Share
July 9, 2008 9:13:28 PM

Thank you for reading this.

For the past couple weeks I have been having a hard time getting any PCIe-2.0 video card to work with my Gigabyte GA-K8NF-9 rev1 motherboard.

My last video card that does work is an ATI X1650 pro which does not need an extra PCIe power source.

Past 2 video cards tested

1) Nvidia XFX 8800 GT 256 meg Link: http://www.tigerdirect.ca/applications/SearchTools/item...

2) Diamond HD 3870 512 meg Link: http://www.tigerdirect.ca/applications/SearchTools/item...

As soon as I put these cards in they crash 3dMark06, World of Warcraft, UT3 and HellGate London. I have tested everything that I can think of. It seems to give me different messages when it crashes or Blue screens.

I was reading forum after forum about this and everyone stated make sure you have a good PSU. When I purchased the new video card I bought a 500W dual rail, when I exchanged it for the second card I bumped it up to a 650W single rail.

Please let me know if I am over looking something.

Thank you in advance for ALL replies.

Computer Specs:

AMD 3800+ x2
4 Gig Crucial Memory DDR400
(2) 160 Gig WD Raid 0

July 9, 2008 9:28:55 PM

what kind of crash? Crash to desktop? shutdown? Graphics or artifacts?

Just to make sure, did you plug in the PCIe plug into the card?

Do any graphics come on at all?

PSU specs???? How many amps total on the 12v rails? You need in the 30A-35A range for those cards.

What temps are the cards running at?
July 9, 2008 9:34:02 PM

Sometimes it just closes the app in Windows Vista, Freezes the computer so I have to hard boot it and Blue screens.

My PSU has 650W with 39A on a single rail.

Graphics come on in every application it just crashes after 2 - 10 minutes. I will post some Hardware monitor specs here:

CPUID Hardware Monitor 1.1.0.0
-----------------------------------------------------

Mainboard Vendor Gigabyte Technology Co., Ltd.
Mainboard Model GA-K8NF-9 (0x232 - 0x2A3527C)

LPCIO
-----------------------------------------------------
Vendor ITE
Model IT8712
Vendor ID 0x90
Chip ID 0x8712
Revision ID 0x5
Config Mode I/O address 0x2E

Hardware monitor
-----------------------------------------------------

ITE IT87 hardware monitor

Voltage sensor 0 1.34 Volts [0x54] (CPU VCORE)
Voltage sensor 1 2.69 Volts [0xA8] (VIN1)
Voltage sensor 2 3.34 Volts [0xD1] (+3.3V)
Voltage sensor 3 4.14 Volts [0x9A] (+5V)
Voltage sensor 4 12.22 Volts [0xBF] (+12V)
Voltage sensor 5 -12.74 Volts [0xC7] (-12V)
Voltage sensor 6 -12.22 Volts [0xBF] (-5V)
Voltage sensor 7 1.94 Volts [0x48] (+5V VCCH)
Temperature sensor 0 25°C (76°F) [0x19] (TMPIN0)
Temperature sensor 1 34°C (93°F) [0x22] (TMPIN1)
Temperature sensor 2 72°C (161°F) [0x48] (TMPIN2)
Fan sensor 0 3184 RPM [0x35] (FANIN0)

Hardware monitor
-----------------------------------------------------

AMD Athlon 64 X2 3800+ hardware monitor

Temperature sensor 0 36°C (96°F) [0x55] (core #0)
Temperature sensor 1 36°C (96°F) [0x55] (core #1)

Dump hardware monitor

Hardware monitor
-----------------------------------------------------

ATI Radeon HD 3800 Series hardware monitor

Temperature sensor 0 50°C (121°F) [0x32] (GPU Core)

Dump hardware monitor


Processors Map
------------------------------------------------------------------------------------

Number of processors 1
Number of threads 2

Processor 0
-- Core 0
-- Thread 0
-- Core 1
-- Thread 0


Processors Information
------------------------------------------------------------------------------------

Processor 1 (ID = 0)
Number of cores 2 (max 2)
Number of threads 2 (max 2)
Name AMD Athlon 64 X2 3800+
Codename Toledo
Specification AMD Athlon(tm) 64 X2 Dual Core Processor 3800+
Package Socket 939
CPUID F.3.2
Extended CPUID F.23
Brand ID 5
Core Stepping JH-E6
Technology 90 nm
Core Speed 2058.6 MHz (10.0 x 205.9 MHz)
HT Link speed 823.5 MHz
Stock frequency 2000 MHz
Instructions sets MMX (+), 3DNow! (+), SSE, SSE2, SSE3, x86-64
L1 Data cache 2 x 64 KBytes, 2-way set associative, 64-byte line size
L1 Instruction cache 2 x 64 KBytes, 2-way set associative, 64-byte line size
L2 cache 2 x 512 KBytes, 16-way set associative, 64-byte line size
FID/VID Control yes
max FID 10.0x
VID range 1.100 V - 1.400 V
Features XD
K8 Thermal sensor yes
K8 Revision ID 4.3
Attached device PCI device at bus 0, device 24, function 0
Attached device PCI device at bus 0, device 24, function 1
Attached device PCI device at bus 0, device 24, function 2
Attached device PCI device at bus 0, device 24, function 3
Related resources
July 9, 2008 9:42:02 PM

Not to kick a dead horse, but what brand PSU did you buy? I personally recommend Thermaltake, OCZ, or Corsair; if you have a "no-name" of bad brand-name power supply, that "500W" or "650W" could mean nothing. I generally buy power supply's by weight if a customer does not want to spend the money for a brand-name PSU.

This could also be a motherboard, or RAM issue as well. Although you are saying your system was working okay with the old card; the old card may not have fully utilized your entire system like these newer cards are going to. I would test your RAM using Memtest86+ (free program), and see if you get any errors. If you do; test each stick individually and find the bad one. If both RAM modules test fine; I would try bumping up the voltage by .1 in small increments. If you still have issues after this; I would consider having the motherboard tested; or contacting the manufacturer for an RMA... they are generally (they being Gigabyte) pretty understanding about issues such as blue-screens with their boards, and may recommend some solutions as well (upgrading BIOS, setting RAM timing, disabling particular BIOS features). The motherboard / RAM / CPU can also easily be tested by using programs such as Prime95 (one instance on each core using the -a1 switch from run menu, or wprime); which are commonly used to test overclock stability.

Good luck, and post your findings, and a more detailed specs of your power supply make / model.

a c 164 U Graphics card
July 9, 2008 10:16:59 PM

I can see you have at least a PSU problem.

Quote:
Voltage sensor 0 1.34 Volts [0x54] (CPU VCORE)
Voltage sensor 1 2.69 Volts [0xA8] (VIN1)
Voltage sensor 2 3.34 Volts [0xD1] (+3.3V)
Voltage sensor 3 4.14 Volts [0x9A] (+5V)
Voltage sensor 4 12.22 Volts [0xBF] (+12V)
Voltage sensor 5 -12.74 Volts [0xC7] (-12V)
Voltage sensor 6 -12.22 Volts [0xBF] (-5V)
Voltage sensor 7 1.94 Volts [0x48] (+5V VCCH)
Temperature sensor http://en.wikipedia.org/wiki/Thermometer 0 25°C (76°F) [0x19] (TMPIN0)
Temperature sensor 1 34°C (93°F) [0x22] (TMPIN1)
Temperature sensor 2 72°C (161°F) [0x48] (TMPIN2)
Fan sensor 0 3184 RPM [0x35] (FANIN0)


Is it easier to see now that I've put it in bold? You shouldn't have any rail more then 5% out of spec. 5% of 5V is .25, so the rail should be between 4.75 and 5.25. Yours is at 4.14, which is a bit to low. If you just bought it, this should be grounds for RMA. I suggest getting a new PSU before trying to fix this problem.
July 10, 2008 12:03:34 AM

You need to replace your Power Supply AS SOON AS POSSIBLE. When a system starts crashing like you stated, the power supply is gonna pop and when it pops, it's going to take your whole system with it...
No ****.
So you need to replace it before it's to late.
July 10, 2008 12:06:21 AM

i had this same board for a while running a 7900gs. i had no problems....with 19 amps on the 12v rail.

check the ram as stated before and also try to rule out your video cards and go in the bios and switch to onboard graphics. see if you still get crashes.if you dont get any crashes youve narrowed down your problem.
July 10, 2008 12:09:58 AM

Aside from the psu, temperature sensor 2 is registering 72C. Not sure if it's cpu or chipset, but that kind of idle temperature is bad either way.
July 10, 2008 6:05:35 AM

Thanks for all your replies.

I am going to take the PSU back and get a name brand, the current one I have is nothing very special.

The 72C is a chipset, don't know if it is the North or South bridge but seems to stay that temperature if it is idle or under stress, I thought it was hot but since it did not move I let it go.

I understood that getting a decent video card meant getting a better PSU but man purchasing the proper one was a larger undertaking then I thought, as well as the PSU being close to the same price as the video card. I really hope that this is going to solve my problems.

Will make sure that I post after tests later tomorrow.

Thanks again for all the help.
a c 164 U Graphics card
July 10, 2008 12:16:25 PM

I thought the 72c was the video card...

I could be wrong, but I don't think thats a good temp for the chipset. Put your finger on the Northbridge heatsink. If you can't touch it because its to hot, (72c would be to hot) then you need to figure out how to bring that temp down. Make sure the fan is spinning if it has one. If its new, you might want to contact their tech support and see what they say. They might exchange motherboards with you, hopefully you'll get one that works a bit better.
July 11, 2008 1:27:35 AM

Okay.

I went out and spent $168.00 on a new PSU for my computer

Link: http://www.ocztechnology.com/products/power_management/...

Specs Link: http://www.ocztechnology.com/drivers/GameXstream_700W_c...

I am STILL getting the ATI Diamond HD 3870 crashing in 3dMark06. It seems to make it about 1/2 - 3/4 way through the first test.

Is there anything else that I can do, my X1650 pro makes it through the complete 3dMark06 test, just really low FPS.

When 3dMark06 crashes Windows Vista just states "Program has stopped running"

Thanks again.
July 11, 2008 1:56:21 AM

Don't worry about 3dmark just play your games and if they crash then you have a problem. 3dmark used to crash on me with my old 1900xt but with the games it worked flawlessley
July 11, 2008 1:56:56 AM

3dmark also has issued with vista FYI
a c 164 U Graphics card
July 11, 2008 9:18:12 AM

If your chipset is running at 72c, you should try to bring that temp down. Either the heat sink wasn't put on right at the factory, or something has worked itself loose.
July 11, 2008 9:35:01 AM

I had a noname PSU with with 8800 GTS 320.After 2 months it EXPLODED but it only took my mobo out.
!