Questions how to resolve a USB not recognized

The question is A user complains that their USB memory stick is not recognised on their windows XP
system. It should appear as a disk drive in Windows Explorer. They suggest that the driver may need to be installed. What tool would you use? How would you resolve the problem and questions on how to resolve the problem
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  1. :lol: This sounds like a homework question......??
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Drivers Windows Explorer USB Windows XP