I DON'T KNOW MUCH ABOUT COMPUTERS MY PRINTER IS A BROTHER MFC790 CW. I HAVE TESTED THE COPIER PART AND IT PRINTS THAT IN COLOR, AND I HAVE TESTED THE PRINT QUALITY THAT PRINTS FINE, I HAVE PUT IN ALL NEW CARTRIDGES AND IT IS OLY WHEN I GO TO PRINT FROM THE COMPUTER THAT IT ONLY PRINTS IN BLACK AND WHITE NOT IN COLOR WHAT IS GOING ON. CAN YOU HELP
Your color cartridge may be empty. If you have a printer icon on your desktop, click on that and check through all the options offered there. If the printer icon isn't on your desktop, click start, (usually botton left of screen) if you don't see the printer listed, click all programs and look for your printer to be listed there. Good luck. It isn't as difficult as I make it sound.