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RAM-related Bluescreen?

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  • Motherboards
Last response: in Motherboards
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September 7, 2008 1:34:13 PM

Hey there, first post and all, w00t, etc.

Okay, I have been having problems with my new build. Whenever the computer is under strain, such as playing a game, it crashes. The crash maakes the screen hang, and the sound stutter constantly. No Bluescrewen is displayed, but when the computer resets, this is diplayed:
Spoiler
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFFA6007384000
BCP2: 0000000000000001
BCP3: FFFFFA600245305B
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini090308-01.dmp
C:\Windows\Temp\WER-31793-0.sysdata.xml
C:\Windows\Temp\WERA9D5.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409


When it crashes, EVERYTHING goes. even the Caps lock ligjht doesn't respond, or the sensitivity lights on my G5 mouse.

My rig is as follows:

Q6600
8800GT 512MB (OC'ed to 720MHz Core, and 1000MHz Memory. Temperature is 51 Celcius on 30% fan (auto) while surfing net, and torrent downloading, if that is important)
MSI P-45 NEO-F
Vista Premium SP1 OEM
Arctic Power 700W
4GB OCZ 800MHz Platinum RAM
CM-690 case

I think it might be a problem with the RAM, because, partly because of advice on other forums, and patly my own experience, tthese crashes seem t happen when the RAM is under strain.

I have looked at the Event viewer (see below post), and there are errors there, but I do not know what to make of them.

This seems a healthily nerdy place, so I really really hope some of you tomites might be able to help!

More about : ram related bluescreen

September 7, 2008 1:47:23 PM

Okay, as mentioned before, I've burrowed around in the event viewer, and here is my findings. I've stopped the computer rebooting when I have a crah, but instead of showing me the answer to my problems, it just hangs. For hours.

Anyway:

Spoiler
Log Name: System
Source: Microsoft-Windows-HttpEvent
Date: 02/09/2008 11:24:43
Event ID: 15016
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-HttpEvent" Guid="{7b6bc78c-898b-4170-bbf8-1a469ea43fc5}" EventSourceName="HTTP" />
<EventID Qualifiers="49152">15016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-02T10:24:43.707Z" />
<EventRecordID>10515</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="64" />
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data Name="DeviceObject">\Device\Http\ReqQueue</Data>
<Data Name="SecurityPackage">Kerberos</Data>
<Binary>000004000200300000000000A83A00C00000000000 000000000000000000000000000000000000000E030980</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 02/09/2008 11:24:32
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-02T10:24:32.942Z" />
<EventRecordID>10509</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: EventLog
Date: 02/09/2008 11:24:41
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
The previous system shutdown at 11:22:49 on 02/09/2008 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-02T10:24:41.000Z" />
<EventRecordID>10496</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>11:22:49</Data>
<Data>02/09/2008</Data>
<Data>
</Data>
<Data>
</Data>
<Data>9494</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D8070900020002000B00160031009E03D807090002 0002000A00160031009E03600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-HttpEvent
Date: 02/09/2008 08:45:01
Event ID: 15016
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-HttpEvent" Guid="{7b6bc78c-898b-4170-bbf8-1a469ea43fc5}" EventSourceName="HTTP" />
<EventID Qualifiers="49152">15016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-02T07:45:01.033Z" />
<EventRecordID>10396</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="72" />
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data Name="DeviceObject">\Device\Http\ReqQueue</Data>
<Data Name="SecurityPackage">Kerberos</Data>
<Binary>000004000200300000000000A83A00C00000000000 000000000000000000000000000000000000000E030980</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 02/09/2008 08:44:48
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-02T07:44:48.245Z" />
<EventRecordID>10392</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>


I've also noticed that 3 things happen before a crash (according to the event viewer):
1st, there is an application pop-up. (1060 error)
Then, about 10 seconds later, there is an EventLog error (6008), this says that about 2 minutes ago (from the message) there was a unexpected shutdown. Example:

Spoiler
Log Name: System
Source: EventLog
Date: 02/09/2008 11:24:41
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
The previous system shutdown at 11:22:49 on 02/09/2008 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-02T10:24:41.000Z" />
<EventRecordID>10496</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>11:22:49</Data>
<Data>02/09/2008</Data>
<Data>
</Data>
<Data>
</Data>
<Data>9494</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>D8070900020002000B00160031009E03D807090002 0002000A00160031009E03600900003C000000010000006009 000000000000B00400000100000000000000</Binary>
</EventData>
</Event>


There was no shutdown 2 minutes before this message, but there is a crashe at about the time this error occurs.
Finally, there is an HttpEvent (15016). This tells me that Kerberos is unable to initialize for server-side authentication. This doesn't seem to only happen when there is a crash, but it is always in this 3 error pattern.

Those 1060 errors aren't just related to PQNTDrv.SYS, but also others:

Spoiler
Log Name: System
Source: Application Popup
Date: 24/08/2008 20:34:11
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\??\D:\INSTALL\GMSIPCI.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-24T19:34:11.296Z" />
<EventRecordID>4789</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\??\D:\INSTALL\GMSIPCI.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 24/08/2008 20:34:13
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\??\D:\NTGLM7X.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-24T19:34:13.137Z" />
<EventRecordID>4793</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\??\D:\NTGLM7X.sys</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 01/09/2008 12:20:31
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-01T11:20:31.472Z" />
<EventRecordID>10170</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 01/09/2008 12:08:30
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-01T11:08:30.530Z" />
<EventRecordID>10060</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 31/08/2008 16:47:13
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-31T15:47:13.316Z" />
<EventRecordID>9714</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 01/09/2008 10:13:50
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-01T09:13:50.039Z" />
<EventRecordID>9940</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 24/08/2008 19:59:46
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\??\D:\INSTALL\GMSIPCI.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-24T18:59:46.619Z" />
<EventRecordID>331</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\??\D:\INSTALL\GMSIPCI.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 02/09/2008 08:44:48
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-02T07:44:48.245Z" />
<EventRecordID>10392</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 02/09/2008 11:24:32
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-09-02T10:24:32.942Z" />
<EventRecordID>10509</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Application Popup
Date: 24/08/2008 19:59:48
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xena
Description:
\??\D:\NTGLM7X.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-08-24T18:59:48.413Z" />
<EventRecordID>334</EventRecordID>
<Channel>System</Channel>
<Computer>Xena</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\??\D:\NTGLM7X.sys</Data>
<Binary>000000000200300000000000240400C0000000006B 0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>


Any help?
a b V Motherboard
September 7, 2008 3:01:28 PM

Can't see any of your screen shots, but the first thing I would say is try with the video card not overclocked. If that works, start raising the core speed, but leave the memory speed stock. The core on your card will overclock pretty well, the memory however is touchy, and doesn't really help all that much to raise the memory speed.
Beyond that, without being able to see your screen shots, we are kind of in the dark.
Related resources
a b V Motherboard
September 7, 2008 3:15:50 PM

have you increased RAM voltage?
September 7, 2008 3:38:45 PM

Yes, it is at the manufacturer-reccomended 2.1v.

jit, I din't put any screenshots, only error messages, as I can't take screenshots of it crashing ffor that reason. It's not the GPU, as I have stress tested that to buggery with no errors.

Shadow, should I increase my DRAM voltage further? I can go upto 2.2v amd still keep the warranty.
September 7, 2008 4:21:40 PM

this may be due to overclocking or tight timing of ram
run the ram with stock frequency and ram timing to auto
if the problem is not solved then run ram in stock timings also
these settings can be done using bios

if the problem still continues then try to run ram at lower frequency than stock and ram timing to auto in bios

don't forget to save settings in the bios before you exit

if any setting got you a long beep after saving the bios and restarting then remove the cmos batter for a minute or two and replace it
September 7, 2008 5:24:24 PM

I haven't overclocked my RAM at all, but I might run it a bit slower. would this have any noticable impact on performance?
how do you mean tight timing? I have my latencies also set to the manufacturers recomendations (4-5-5-18).
With my machine, it doesn't issue a long beep, it just doesn't start.

Bobb, what is spd, and how do I set it? I've run about 5 RAM testing apps, all with no errors. I ran memtest86+ all night last nighjt, and most of yesterday. it was testing for over 12 hours, with not a single error.
September 8, 2008 4:10:54 PM

It has crashed again. Yes, they're newish games, but my System specs is WAY beyond their reccomended specs. Should I underclock my RAM further (it's on 709MHz, I think), or is that possibilty now eliminated?
September 9, 2008 10:13:39 AM

Okay, something I've noticed that I'm fairly sure might be the cause of my woes: In ther BIOS, my VDRAM is set to 2.100, and yet is Speedfan,it tells me it' either 1.84 or 1.9, depending on what mood my computer is in.

Could this be anything, and if so, arethere any suggestions as to how I could fix it?
September 10, 2008 10:12:34 PM

i wouldnt rely on Speedfan for accurate figures.
try to get CPU-Z (CPUID). it's a small freeware app which is spot on (most of the times) and gives you a host of information on your hardware.

having said that, I don't think it's an issue with the frequencies and settings of your RAM, especially if you're running it on the auto/standard settings. don't touch the voltage setting if it's at the specified rating.

have you checked all your temperatures yet? most importantly the CPU?

you say that your machine is a new build?
it could be just straight forward faulty hardware somewhere. if you're able to take the PC back to the guys where you bought it, then do that ASAP for them to test and sort out.

otherwise you'll have to do it trial and error style, by eliminating each component one by one.
!