Hi...
I have been trying for well over a year to have my ADSL provider solve my issue.
SYMPTOMS
Occasionally - sometimes at regular times, but sometimes not - my ADSL connection drops, and only connects sporadically if I work at it really hard - disable, re-connect, switch the router and/or modem off and back on again, hot-reset the router and/or modem, click on Repair/Close, whatever.
For perhaps 22 hours a day I have a fast connection, then it can just drop out for no discernible reason. I have lost so much time and work with this nonsense that I am now in the habit of Copying an entire email (or Post) to Clipboard before clicking on the Send button, just in case I get a blank screen telling me there is no connection.
I do know that sometimes the signal drops out just after 10:00am, sometimes just after 5:00pm, and is impossible to work with reliably for perhaps an hour, but can be as long as two hours. But that's not every day - there is no absoloutely regular pattern.
CONNECTION
I have an ADSL line coming to the south-west corner of the house. I saw that the internal phone wiring goes over ducts, around and over machines, fans, joists, etc., so the first thing I did to try and remove possible noise was to route a new cable for my personal phone line from the external box (BEFORE it entered the house) along external walls and into the house right at the computer location. I used copper shielded twisted-pair telephone wires from Radio Shack, and ensured all of the connections were clean, tight, secure, and shielded from the elements (weather).
"SUPPORT"
The problem was not solved. But for two hours after that I went through various procedures on the phone with Support, who seemed more interested in labelling it my problem than acknowledging that it could be something external.
I then exchanged my purchased "modem", which was still under warranty. The problem was not solved.
Recently I called Support again, who told me they ran a check on my line and the S/N ration was high, and that was probably the reason for my signal dropping. So they persuaded me to RENT another modem and see if the one that was replaced under warranty was the problem. But the problem is still not solved.
I am doing my best to try and figure out WHY I have service the vast majority of the time, but for perhaps two hours a day it all become a pile of crap.
POSSIBLE EXTERNAL NOISE
The nearest secondary road to my location is 100 feet, measured on Google Earth, so I can't see traffic being the reason. The distance to what I believe is the neighbourhood terminal (a substantial metal box about 5 feet high, 4 feet wide) is 2,000 feet along the road at the nearest major roadway junction - there are phone "stubby posts" along the way, but I think those are just for connecting the houses to the underground cable.
We did have a HAM radio operator in the area, but he died (and the house was levelled because a subsequent owner/tenant used it as a grow-op). We have not noticed any other antennas in the neighbourhood.
Could the computer fax-card connection be feeding noise into the line? And if so, why for only an hour or so a day?
HARDWARE
I am using XP Pro, with a DLink 614+_revB wireless router (with the wireless disabled). That feeds from a Thomson SpeedTouch 516v6 "router", which is connected to the externally-mounted and shielded phone line.
The router also feeds a signal to the power lines for the house network so my stepson downstairs can have access. The username/password combo is embedded in the router, so we don't need to log in every time we boot up. He has some gaming equipment down there, but the times he is using it do not match the times I have these problems.
One other thing... I use a 5.1 Gig portable phone, and Support told me that sometimes these units cause a problem by shorting out the line, which then affects the ADLS signal. I have tried disconnecting the phone line from that phone (no telephone service), but the problem persists. My wife tells me she also sometimes has a great deal of noise on her line (she has a separate voice-only line for the house).
???????????????????????????
So, any ideas? Any suggestions?
I have been trying for well over a year to have my ADSL provider solve my issue.
SYMPTOMS
Occasionally - sometimes at regular times, but sometimes not - my ADSL connection drops, and only connects sporadically if I work at it really hard - disable, re-connect, switch the router and/or modem off and back on again, hot-reset the router and/or modem, click on Repair/Close, whatever.
For perhaps 22 hours a day I have a fast connection, then it can just drop out for no discernible reason. I have lost so much time and work with this nonsense that I am now in the habit of Copying an entire email (or Post) to Clipboard before clicking on the Send button, just in case I get a blank screen telling me there is no connection.
I do know that sometimes the signal drops out just after 10:00am, sometimes just after 5:00pm, and is impossible to work with reliably for perhaps an hour, but can be as long as two hours. But that's not every day - there is no absoloutely regular pattern.
CONNECTION
I have an ADSL line coming to the south-west corner of the house. I saw that the internal phone wiring goes over ducts, around and over machines, fans, joists, etc., so the first thing I did to try and remove possible noise was to route a new cable for my personal phone line from the external box (BEFORE it entered the house) along external walls and into the house right at the computer location. I used copper shielded twisted-pair telephone wires from Radio Shack, and ensured all of the connections were clean, tight, secure, and shielded from the elements (weather).
"SUPPORT"
The problem was not solved. But for two hours after that I went through various procedures on the phone with Support, who seemed more interested in labelling it my problem than acknowledging that it could be something external.
I then exchanged my purchased "modem", which was still under warranty. The problem was not solved.
Recently I called Support again, who told me they ran a check on my line and the S/N ration was high, and that was probably the reason for my signal dropping. So they persuaded me to RENT another modem and see if the one that was replaced under warranty was the problem. But the problem is still not solved.
I am doing my best to try and figure out WHY I have service the vast majority of the time, but for perhaps two hours a day it all become a pile of crap.
POSSIBLE EXTERNAL NOISE
The nearest secondary road to my location is 100 feet, measured on Google Earth, so I can't see traffic being the reason. The distance to what I believe is the neighbourhood terminal (a substantial metal box about 5 feet high, 4 feet wide) is 2,000 feet along the road at the nearest major roadway junction - there are phone "stubby posts" along the way, but I think those are just for connecting the houses to the underground cable.
We did have a HAM radio operator in the area, but he died (and the house was levelled because a subsequent owner/tenant used it as a grow-op). We have not noticed any other antennas in the neighbourhood.
Could the computer fax-card connection be feeding noise into the line? And if so, why for only an hour or so a day?
HARDWARE
I am using XP Pro, with a DLink 614+_revB wireless router (with the wireless disabled). That feeds from a Thomson SpeedTouch 516v6 "router", which is connected to the externally-mounted and shielded phone line.
The router also feeds a signal to the power lines for the house network so my stepson downstairs can have access. The username/password combo is embedded in the router, so we don't need to log in every time we boot up. He has some gaming equipment down there, but the times he is using it do not match the times I have these problems.
One other thing... I use a 5.1 Gig portable phone, and Support told me that sometimes these units cause a problem by shorting out the line, which then affects the ADLS signal. I have tried disconnecting the phone line from that phone (no telephone service), but the problem persists. My wife tells me she also sometimes has a great deal of noise on her line (she has a separate voice-only line for the house).
???????????????????????????
So, any ideas? Any suggestions?
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