Setup unable to format the partition on an inspiron mini

I have been trying to re-install windows xp on an inspiron mini and I keep getting this message. I called dell only to get a mess. I can't find anywhere how to fix this problem. According to Dell it's a software problem,not a hardware problem as I have a warranty for the hardware. is their anyway that I can fix this without the cost. I am a highschool student with no job and I use the computer for school.
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More about setup unable format partition inspiron mini
  1. Prior to formatting what information does the drive show? can you see any other partitions
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Configuration Partition Inspiron Windows XP