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GA-EP35C-DS3R - Doesn't do anything and I'm stuck :(

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September 15, 2008 11:57:34 PM

Hi everyone, I just built my first PC today. I turn the computer on to do the BIOS setup/config and that's where the problem arises.

This screen comes up



I press Del or any of the other ones, and nothing happens.

I tried using 2 other keyboards but it just does not seem to respond at all.

The PC seems to be running correctly (no fires :p )
fans working.
lights come on.

So basically, I am just stuck on that screen.

Have I maybe made some rookie mistake?
Please help :( 

In case it helps, I have:

GA-EP35C-DS3R Gigabyte Motherboard
Q9450
Corsair Dominator 4GB DDR2
8800GT OC
CoolerMaster M700 Power Supply
Samsung Spinoint 1TB


Thanks in advance.

PS. I found that picture on google, but it is similar to the screen which comes up on my one - for those of you who noticed it's not the same screen.

More about : ep35c ds3r stuck

September 16, 2008 1:33:36 PM

Is your mobo rev 2.1? It's printed on a label on the box and beside the model on the mobo. If so, F2 or later bios supports the cpu:

http://www.gigabyte.com.tw/Support/Motherboard/CPUSuppo...

If it's F2, unplug power cord, clear cmos for 10 mins, try each stick of ram in each slot, go to bios, load default, up ddr2 voltage by a notch, save & exit, shut down, unplug power cord, install the other ram stick.
September 16, 2008 2:02:23 PM

Try to post with only one stick of ram or an older stick of if you have one around. Then go in to the BIOS and up the DIMM voltage. On my x48-DS4 i had bump up the memory to "+3" before it would post using the corsair dominator kit.
Related resources
September 16, 2008 3:39:53 PM

Thanks, I will try your suggestion.

also, answering auscanzukus' question, yes it is rev2.1, so the CPU is supported.
September 17, 2008 12:04:05 PM

FYI, you can tap TAB key for the text POST to see the bios version.
September 17, 2008 3:30:48 PM

I am very disappointed with Gigabyte. I have:
GIGABYTE GA-EP35-DS3R LGA 775 Intel P35 ATX Dynamic Energy Saver Ultra Durable II Intel Motherboard
Revision 2.1
Serial Number: 082000038785

I built my system on top of this motherboard in June. All my components are from New Egg. Starting about a month ago, the computer was asleep but no lights were on the power button. I pushed the power button and the computer went into a cycle of off and on. Since then, 90% of the time I cannot get a clean boot up. The computer goes immediately into a sleep mode that I cannot awaken it from or it starts cycling through an incomplete boot, off, on again over and over again. During the brief start-ups it doesn't even load any drivers.

This is only the most serious problem I have had. At first I could not get sound from the board from the proper output in back, finally bought a sound card to fix that problem. Gigabyte's web site is not user friendly. I can find no mention of this problem on the site. I have found other people posting similar problems on other posts.

I am calling them today when they open. I am past the 30 day return on NewEgg. Will followup to let yall know what happens.

daveofds

September 17, 2008 7:24:35 PM

auscanzukus said:
FYI, you can tap TAB key for the text POST to see the bios version.


Nothing responds though. Whether I press DEL or TAB or F9 or anything.

anyway,

wtfchuck said:
Try to post with only one stick of ram or an older stick of if you have one around. Then go in to the BIOS and up the DIMM voltage. On my x48-DS4 i had bump up the memory to "+3" before it would post using the corsair dominator kit.


I think this is the advice I need to follow. When I tried with one RAM stick, lights on my keyboard turned on. I still couldnt press anything though.

I can't try it with an older stick at the moment since the only other ones I have at home are DDR, and I need DDR2, but I have a feeling this will work. I will write back here when I get one.


Also, replying to daveofds, I sent a message to GIGABYTE about my problem via their website and they replied within 12 hours. Although their solution didn't work, (they suggested I reset the CMOS) you should give it a go.
I've yet to reply to gigabyte telling them that it didnt work still because I'm going to follow up on wtfchuck's advice first

September 18, 2008 1:02:58 PM

Quote:

If it's F2, unplug power cord, clear cmos for 10 mins, try each stick of ram in each slot, go to bios, load default, up ddr2 voltage by a notch, save & exit, shut down, unplug power cord, install the other ram stick.
September 18, 2008 5:42:52 PM

Sorry, I just took wtfchuck's quote because he goes on to tell me to use an older RAM stick if one of my current RAM sticks don't work - which it doesnt.
September 19, 2008 9:40:38 PM

I got bored not having a PC, so I emailed GIGABYTE to see if they had anything else to say. They told me to try with essential components only - "Only install the basic components on the motherboard – CPU, CPU cooling fan, one memory module (test each individually), VGA card and power supply."

so I disconnected the CD Drive and Hard Drive - and I can get into BIOS!!

So it seems to be all good at my end

Thanks everyone for your help :) 
September 19, 2008 11:56:35 PM

Ok, so when I up the voltage and then put in the 2nd RAM stick - doesnt work.

I take out the 2nd ram stick - and it works.

Seems like my motherboard doesnt like the 2nd stick, and upping the voltage has no effect.

Could it be a faulty RAM stick?
Is there anything else I could try?
September 20, 2008 12:08:16 AM

Swap the RAM sticks? In other words, take out the first RAM stick and put in just the second one. If that works, then its likely the RAM is good, but the mb doesn't like two RAM sticks (at least with your current BIOS settings.
September 20, 2008 12:13:36 AM

Sorry, I forgot to mention that. I already tried that and it just doesnt like that particular RAM stick.

Also, I connect the hard drive - loads ok. Turn off computer. Connect CD Drive aswell (so now everything is connected - apart from that RAM Stick which doesnt seem to work) and then I have the problem at the beginning where it's stuck on the LOGO screen.

:( 
September 21, 2008 3:27:47 PM

Update: I have got everything working now, except for one RAM stick.

If I put that RAM stick in with the working one aswell, it gets stuck on the LOGO screen. If I take out the working one, and put in the dodgey one, it also gets stuck on the LOGO screen.

Is there anything I could try?
Thanks

September 22, 2008 4:25:56 PM

phdnguyen said:
Update: I have got everything working now, except for one RAM stick.

If I put that RAM stick in with the working one aswell, it gets stuck on the LOGO screen. If I take out the working one, and put in the dodgey one, it also gets stuck on the LOGO screen.

Is there anything I could try?
Thanks


Upping the DIMM voltage to + 3.5? Run "memtest". And next time you get in to the BIOS turn off the logo show.
a b V Motherboard
September 25, 2008 6:46:55 PM

Try upping the (G)MCH and the FSB Voltage by +0.1 Volt.

If that works try backing off by 0.05 Volts, or Try one @ the +0.1, then the other. Use lowest that works (Assuming the +0.1 for both worked.)

Have 965DQ with 4 gigs @ Bus = 400 and 1 to 1 ratio. Had too raise both for stability.
October 2, 2008 3:04:38 AM

Im running the same board with 4 gigs of 1066 no problems. Do you have the latest bios ? what bios are you running ? im running f10, you probally have f6 if you havent updated it. Disable the logo screen in the bios so you dont have to see it anymore. Go to gigabytes website and get the f10 bios, it improves memory performance, and other things.
!