Show the SMART output of the drive, using a utility like HDTune.
If you can't install/use the drive; try booting Ubuntu livecd, install the smartmontools package and use the following command on the drive:
smartctl -a /dev/sda
Post the HDTune screenshot with SMART values here, or the text output of the smartctl command. This way we can analyse your issue.
If the disk is damaged you cannot use it; you first have to see what the state of the disk is. So check SMART data.
Also, if you don't need the data on the drive just RMA it / use the warranty service or throw it in the waste bin. If you do need the data on the drive proceed carefully and do not attempt to use or write to the device, only perform recovery.
Getting the SMART data would be the first step, recovery the second step, throwing it in the waste bin the third step.