How to restore to factory windows xp parvillion zv5000

i have a pavillionzv5000 2002 i want to retore it back to factory setting it is not takinf securtiy updates geek squad said to restore to factory.
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  1. what Service Pack do you have installed?

    what error message do you get?
  2. Did it come with a disk set or did you make one? I think upon booting it up you should be able to push F6 and load the HP recovery agent, if equipped. Good luck!
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