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Help! While attempting a repair install...

Last response: in Windows XP
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November 11, 2010 2:30:52 AM

I have come across an issue. My HP offers a "repair console" prior to the end-user license agreement, and that takes you to a c:\ prompt. I quickly abandoned that, as I was bad at DOS 15 years ago and have only gotten worse since. Following through to the end-user page, I attempted to press f-8 only to find that my keyboard has stopped working. I have tried every USB port to no avail. The serial port has been bad for quite some time, so it's not an option. The keyboard in question is a Microsoft Digital Media Pro and I have IntelliType installed. Any assistance will be appreciated.
November 11, 2010 2:45:56 AM



USB no go, Serial- no go, that leaves the old PS2 keyboard out in the garage as a last resort.

When you start up using that one, go straight to the BIOS and make sure USB keyboard support is enabled.

There is usually a quick flash of a message showing the correct key to access the BIOS.
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a b α HP
November 11, 2010 2:51:05 AM

are you getting into Windows? not quite sure does the keyboard work at all? can you get to the BIOS?
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November 11, 2010 2:55:10 AM

I didn't think to check BIOS (and by that I mean that I didn't know that the option existed within BIOS). I will try that now, and hope that it works. otherwise you'll have to send me a PS2 keyboard next-day air. I would like to note that XP was reinstalled on a freshly formatted drive 2 days ago, with a USB keyboard and no problems. Since then I seem to be having trouble with my USB ports and the system crashes at random. Hopefully this site is accessible via Android in case this all goes horribly wrong. Thanks for the quick reply.
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November 11, 2010 2:56:34 AM

@Emerald: Yes, I can access BIOS. my current OS loads normally. My keyboard works perfectly well right up until the end-user license agreement pops up.
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November 11, 2010 3:12:24 AM

@Tig: I'll assume that "Enable USB Legacy Somethingorother" is the parameter you were referencing. I changed it from Auto to Enable, keeping my cd drive first in boot sequence, and instead of taking me into the setup menus, my system loaded XP and took me straight to the login screen despite the fact that the XP disc was in the drive.
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November 11, 2010 3:43:53 AM


Ok, you didn't press a key withing a few seconds and booting the CD was bypassed, or it didn't give the opportunity to press a key. In that case your boot order is incorrect to boot first from CD. I do hope you did a "Save and Exit" when exiting the BIOS.

The USB legacy Somethingorother is probably best set to enable anyway. "Auto" may need some form of detection to enable, but always enabled is in your favor but wouldn't have anything to do with the boot order.

It sounds like you don't want to experience a lively session in a DOS environment, so you abandoned that idea. Why then are your trying to get into a repair console? it has a very DOS looking interface, or, what devices are not working? Many of these problems are solved within XP, not a repair console.
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November 11, 2010 4:07:49 AM

I was attempting a repair install of XP, which was apparently successful since I found myself at my login screen after the install was completed. I received two error messages re: .dll files missing during the installation, and I'm searching those right now. The initial problem was twofold. First, and primary, my system wouldn't boot with ANY usb-connected media or storage devices present at startup. The second issue was crashing with no discernible common trigger. I did neglect to replace the heat paste between the cpu and the heatsink a few days ago when I cleaned everything, but I was very careful not to wipe any of the old stuff off. I'm not sure if an overheated CPU could be to blame for the crashes or not. As of now I have no idea what could cause the issue with USB connected hard drives, card readers, and phones. all of these devices were ever-present before I did the initial reinstall and I never had a problem with any of them.
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a b α HP
November 11, 2010 4:39:44 AM

there should be USB drivers for your Motherboard/PC on the HP website
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November 11, 2010 4:44:14 AM

Do this:

Go to Control Panel, Power Options. Click the Advanced tab and look near the bottom for an entry that says, "When I press the power button on my computer:" It should say "Shut Down" and if it doesn't show that, change it.

Unplug every USB device except the keyboard.

Now go to System and open the device manager, and remove everything under Universal Serial Bus Controllers. To remove them, double click on each of the entries under this category and choose Driver from the tabs up at the top. There are several buttons under this tab, one of them is Uninstall. Click this button - it will warn you that you are about to remove the device from your system. Click OK, as this is what you want to do. Repeat this with every entry under Universal Serial Bus controllers until they are all gone. Reboot your system, and windows will detect the new hardware and re-install the drivers. Under normal circumstances, this should be enough to get your USB ports working again.

You will loose USB keyboard control when doing this. Hopefully, the last one you uninstall will be handling the keyboard. Press the power button for just a second to invoke the Windows shutdown, then re-start.
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November 11, 2010 5:28:07 AM

I'll chalk my first attempt as a failure as I lost my keyboard and mouse on the second of 8 items. apparently my microsoft system management bios file is corrupted as well. the file name is mssmbios.sys and from what i've read it's a bad idea to downoad this file. can i safely copy it from another computer and use that as a replacement since i have no restore points prior to the xp install that I just completed? This is rapidly beginning to be more trouble than it's worth considering that I could replace this thing with a current model that functions better for a few hundred bucks. Tig, I thank you for your time and patience. It's 2:30 a.m. and time for me to go to bed. tomorrow a few hours from now is a new day, and I will try again then.
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