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Seagate return replacement

Last response: in Storage
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November 11, 2009 1:57:01 AM

I got a Seagate 320GB with problem sent to Seagate and got the same model back from Seagate today with different serial number.
I assume that is a replacement.
However, I noticed the label on the harddisk beneath the Seagate logo:
'Certified Repaired HDD'

Is that mean Seagate gave me a refurbished one? Not a brand new one?
November 11, 2009 3:16:11 AM

Yup, it is even written in their FAQ
Quote:

Q. What kind of drive will I receive to replace my returned unit?
A. Seagate may replace your product with a product that was previously used, repaired and tested to meet Seagate specifications.
You may also, during the process of creating a return order, choose to upgrade to a larger, newer drive for a discounted price.
If you return your drive to Seagate, your original drive will NOT be returned, and all data and software on your drive will be lost. If you need the data on your drive, you may want to consider data recovery services. If possible, you should remove all data from your drive before returning it to Seagate for additional security.


So if this new drive fail and send it back, maybe you will receive your old one XD
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