Tungsten E - Fatal Alert when using Find

Archived from groups: comp.sys.palmtops (More info?)

My Tungsten E (Palm OS 5.2.1) has recently begun giving me the following
"Fatal Alert" error whenever I try using the "Find" function:

Emul68KMain.c, Line:403,
illegal instruction 40FC at
address 001051AC

Note that the illegal instruction and address vary from time to time.
The above values are typical. The line number appears to be constant,
though.

FWIW, it *seems* to be occuring while Find is scanning Documents To Go.

I haven't installed any new software recently.

Any ideas about what the cause might be and how to fix it?

Thanks in advance for any help.

Bob Pownall

Archived from groups: comp.sys.palmtops (More info?)

"Martin Bishop" <-> wrote in message news:<4191f654$0$33615$ed2619ec@ptn-nntp-reader02.plus.net>...
> "Bob Pownall" <repownall@netscape.net> wrote in message
> news:4191b029$0$213$75868355@news.frii.net...
> > My Tungsten E (Palm OS 5.2.1) has recently begun giving me the following
> > "Fatal Alert" error whenever I try using the "Find" function:
> >
> > Emul68KMain.c, Line:403,
> > illegal instruction 40FC at
> > address 001051AC
> >
> > Note that the illegal instruction and address vary from time to time.
> > The above values are typical. The line number appears to be constant,
> > though.
> >
> > FWIW, it *seems* to be occuring while Find is scanning Documents To Go.
> >
> > I haven't installed any new software recently.
> >
> > Any ideas about what the cause might be and how to fix it?
> >
> > Thanks in advance for any help.
> >
> > Bob Pownall
>
> I had this problem. In the documents to go preferences menu, deslect the
> "include in global find" box. Then documents to go will not be searched. Not
> an ideal solution, but it stops the error.

Hi Bob – Heather from palmOne writing. Sorry to hear you are
struggling with your Tungsten E's find function. Check out the
following link for additional information and a possible solution.

http://kb.palmone.com

Then search by Solution ID: 26202
Fatal Alert: Emul68KMain.c, Line:xxx...error when performing a global
search

Hope this was helpful.
Heather
- - - - - - - - - - - - -
Heather Cullen
heather.cullen@palmOne.com
- - - - - - - - - - - - -
Start earning rewards today.
Register for free at
http://paysback.palmone.com/

Archived from groups: comp.sys.palmtops (More info?)

Hello Heather, didn't think you guys were listening!

Archived from groups: comp.sys.palmtops (More info?)

What you'll find is that you cannot download the latest release unless you
are willing to pay for it.

There may be a fix for the TE, I know this same problem existed on the T3
and there was a patch to fix it. Other than that, Docs To Go requires that
you have the latest version in order to get support. Personally it ticks me
off. If the product you buy is faulty then they should be required to
provide a version that works as advertised.

TC

"Bob Pownall" <repownall@netscape.net> wrote in message
news:4192e386$0$210$75868355@news.frii.net...
> Martin, Heather,
>
> Thanks for the quick responses!
>
> I'll try downloading and installing the latest release of Docs-To-Go.
> I'll post back here when I have some results.
>
> Bob Pownall

Archived from groups: comp.sys.palmtops (More info?)

6.008 isn't the latest version. It's the patch that's been out for a while.
Version 7 is now the latest version and you won't get support from DataViz
on Version 6.x.

I discovered a bug with Versamail and Docs To Go and the answer that DataViz
gave me was you have to be on the newest version to get support. I have
Version 6.008 and it does not fix the Versamail problem.

TC

"Bob Pownall" <repownall@netscape.net> wrote in message
news:4195b01f$0$213$75868355@news.frii.net...
> Tony Clark wrote:
>> What you'll find is that you cannot download the latest release unless
>> you are willing to pay for it.
>>
>> There may be a fix for the TE, I know this same problem existed on the T3
>> and there was a patch to fix it. Other than that, Docs To Go requires
>> that you have the latest version in order to get support. Personally it
>> ticks me off. If the product you buy is faulty then they should be
>> required to provide a version that works as advertised.
>>
>> TC
>>
>
> I'm not sure why you had problems, but I didn't have any problems.
>
> I was using Docs-To-Go 6.002 which, IIRC, came on the installation CD that
> came with my Tungsten E.
>
> When I went to download Docs-To-Go 6.008, all I had to do was enter the
> name I used when I registered the 6.002 version, plus the activation code
> I received when I registered. (I'm pretty sure I remember a link that you
> could use if you were missing one of those pieces of information.)
>
> After entering that data, the download for 6.008 started. No request for
> a credit card, PayPal or anything else.
>
> I've installed 6.008 and am using it to look at a Word file on my Palm as
> I type this.
>
> As I said, I don't know why you had problems, but I didn't have any.
>
> Bob Pownall

Archived from groups: comp.sys.palmtops (More info?)

Hi, Tony. I was wondering what your bug was regarding VersaMail and
Docs To Go. I'm having an issue that causes the same Fatal Alert
information as the 'Find' issue the others are having but it occurs
during a Hot Sync operation. When I try a sync, I get the Fatal Alert
at the point in the VersaMail sync termed "Initializing VersaMail
Conduit..."

Is this similar to your issue and was the only 'resolution' moving up
to a new version?

TIA,
Tim
Tony Clark Wrote:
> 6.008 isn't the latest version. It's the patch that's been out for a
> while.
> Version 7 is now the latest version and you won't get support from
> DataViz
> on Version 6.x.
>
> I discovered a bug with Versamail and Docs To Go and the answer that
> DataViz
> gave me was you have to be on the newest version to get support. I have
> Version 6.008 and it does not fix the Versamail problem.
>
> TC
>
> "Bob Pownall" <repownall@netscape.net> wrote in message
> news:4195b01f$0$213$75868355@news.frii.net...
> > Tony Clark wrote:
> >> What you'll find is that you cannot download the latest release
> unless
> >> you are willing to pay for it.
> >>
> >> There may be a fix for the TE, I know this same problem existed on
> the T3
> >> and there was a patch to fix it. Other than that, Docs To Go
> requires
> >> that you have the latest version in order to get support. Personally
> it
> >> ticks me off. If the product you buy is faulty then they should be
> >> required to provide a version that works as advertised.
> >>
> >> TC
> >>
> >
> > I'm not sure why you had problems, but I didn't have any problems.
> >
> > I was using Docs-To-Go 6.002 which, IIRC, came on the installation CD
> that
> > came with my Tungsten E.
> >
> > When I went to download Docs-To-Go 6.008, all I had to do was enter
> the
> > name I used when I registered the 6.002 version, plus the activation
> code
> > I received when I registered. (I'm pretty sure I remember a link that
> you
> > could use if you were missing one of those pieces of information.)
> >
> > After entering that data, the download for 6.008 started. No request
> for
> > a credit card, PayPal or anything else.
> >
> > I've installed 6.008 and am using it to look at a Word file on my
> Palm as
> > I type this.
> >
> > As I said, I don't know why you had problems, but I didn't have any.
> >
> > Bob Pownall


--
TimCincotta
brought to you by http://www.wifi-forum.com/

Archived from groups: comp.sys.palmtops (More info?)

"TimCincotta" <TimCincotta.1fvrga@no-mx.forums.yourdomain.com.au> wrote in
message news:TimCincotta.1fvrga@no-mx.forums.yourdomain.com.au...
>
> Hi, Tony. I was wondering what your bug was regarding VersaMail and
> Docs To Go. I'm having an issue that causes the same Fatal Alert
> information as the 'Find' issue the others are having but it occurs
> during a Hot Sync operation. When I try a sync, I get the Fatal Alert
> at the point in the VersaMail sync termed "Initializing VersaMail
> Conduit..."
>
> Is this similar to your issue and was the only 'resolution' moving up
> to a new version?
>
> TIA,
> Tim
>SNIP

Hi Tim,

My problem had to do with trying to attach a document to a Versamail email.
If you try and do this from Versamail it activates Docs To Go but indicates
that there are no documents available to attach (even though I know that
there is). If you start from Docs To Go and use the Send command from the
main menu it seems to work OK. I suspect that this is because Versamail is
trying to access the original DTG in ROM and because there is an update
loaded on the machine it casues confusion.

Cheers
TC