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help with new build - cant install OS

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July 21, 2008 1:42:24 PM

hey guys, so i just finished putting together a new computer for someone and all the hardware is put together but when i boot the computer it shows the first 2 loading screens and then stops on one that gives me the options to either enter the setup menu or boot menu. every time i get to this point and try pressing ESC to go into the boot menu so i can install the OS it wont let me. ive tried pressing F2 to go into setup also but nothing happens either. anybody know what can be the problem. ive tried using 2 different keyboards and still nothing.

the set up is:

Intel Core 2 Quad Q6600
EVGA nForce 680i SLI Motherboard
OCZ SLI-Ready Edition Dual Channel 2048MB PC6400 DDR2 800MHz Memory (2 x 10248MB)
EVGA GeForce 8800 GTS Video Card
120 GB SATA Maxtor hard drive

More about : build install

July 21, 2008 2:11:09 PM

have you verified the keyboard port work at all? any input work for the keyboard at all? USB?

to me it sounds like a keboard issue or the mobo keyboard connection - try usb keyboard (if you have one).

Can you get into your bios setup screen at all?
July 21, 2008 2:19:45 PM

ive tried using both the usb port and the keyboard port on the mobo and nothing and no i cant get into the bios setup screen at all.
do u think it could have something to do with the motherboard?
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July 21, 2008 2:24:58 PM

Well, its very simple - either it works or doesnt. are you using f1 or del button?
July 21, 2008 2:27:31 PM

srry i ment PS/2 and yes i did try it and nothing and its del for setup and ESC for boot menu neither of them work
July 21, 2008 2:28:23 PM

Try removing the CMOS battery for 30 seconds. Then put it back in and try to get in the bios again.
July 21, 2008 2:33:06 PM

how many keyboards have you tried? also, try booting without the drive attached and see if it at least lets you into BIOS.
July 21, 2008 3:15:18 PM

i tried removing the battery and still nothing and ive used 2 different key boards that work fine on other computers. and i tried unpluging the drive and still nothing
July 21, 2008 3:25:49 PM

To be honest - I've never had a mobo keyboard connection not work - especially if you have usb and ps/2 keyboards. Go thru all you other hardware parts again (cpu fan, power supply mobo connection - i had a friend using 6 pin instead of 4 or 8 pin for mobo), etc.
July 21, 2008 3:31:48 PM

Also - if you have two sticks of ram - try removing one stick and boot with one installed only. I've had ram be a problem in the past too.
July 21, 2008 3:32:48 PM

did you buy your mobo locally or online?
July 21, 2008 4:02:25 PM

thanks man the ram thing was it. i would of never thought of it thanks for the help
July 21, 2008 4:19:51 PM

Nice. Once vista/xp is installed, you can put the ram back in... Normally only during the initial boot it give problems. If fails again, then you have a bad stick.

Glad you got it figured out.
July 21, 2008 4:20:42 PM

ya one stick is defective im going to return it
July 21, 2008 4:21:49 PM

ya i ran it with a single stick to boot one at a time and one worked fine and the other gave the same problem so its defective
!