You try a firmware update for the burner?
Does you computer support USB 2.0?
It might not like the media you are using is it at least 8x?
What is the default program?
Is this using a laptop?
If its a desktop you could have got an internal 22x burner for ~$22 or 1/3 the price of that one.
I have never used one but after reading the newegg reviews it seems like it might be "buggy".
I think I'm going to sell it and get an internal.
And isn't it just going to cause errors if it's over 8x burning speed?