Ive been trying to help a family member over the phone who says they have a System Tools virus. The desktop tells them they have this virus and they need to download a program, etc etc. And they cant do anything. He is running Mcafee and is unable to unistall it. I had him run spybot...didnt fix it. Tried hijackthis, didnt work. It wont let him to a restore point. Any other idea?
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Follow the malware guide in my signature.
I just saw that aford from post. Im passing on the info and i did have him run the programs in safe mode. Thanks