System Tools virus

Ive been trying to help a family member over the phone who says they have a System Tools virus. The desktop tells them they have this virus and they need to download a program, etc etc. And they cant do anything. He is running Mcafee and is unable to unistall it. I had him run spybot...didnt fix it. Tried hijackthis, didnt work. It wont let him to a restore point. Any other idea?
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More about system tools virus
  1. Follow the malware guide in my signature.
  2. I just saw that aford from post. Im passing on the info and i did have him run the programs in safe mode. Thanks
  3. You're welcome. Best of luck!
  4. hi my laptop wont let me reboot in safe mode at all ... its doing my head in any ideas ?
  5. This topic has been closed by Buwish
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