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System Tools virus

Tags:
  • Security
  • Phones
  • Virus
  • Windows XP
Last response: in Windows XP
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December 12, 2010 8:51:31 PM

Ive been trying to help a family member over the phone who says they have a System Tools virus. The desktop tells them they have this virus and they need to download a program, etc etc. And they cant do anything. He is running Mcafee and is unable to unistall it. I had him run spybot...didnt fix it. Tried hijackthis, didnt work. It wont let him to a restore point. Any other idea?

More about : system tools virus

a b 8 Security
December 12, 2010 8:52:33 PM

Follow the malware guide in my signature.
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December 12, 2010 8:57:43 PM

I just saw that aford from post. Im passing on the info and i did have him run the programs in safe mode. Thanks
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a b 8 Security
December 12, 2010 10:51:58 PM

You're welcome. Best of luck!
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Anonymous
a b 8 Security
February 9, 2011 12:01:26 AM

hi my laptop wont let me reboot in safe mode at all ... its doing my head in any ideas ?
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February 10, 2011 4:34:39 AM

This topic has been closed by Buwish
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