System Tools virus

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doug68

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Jun 4, 2009
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Ive been trying to help a family member over the phone who says they have a System Tools virus. The desktop tells them they have this virus and they need to download a program, etc etc. And they cant do anything. He is running Mcafee and is unable to unistall it. I had him run spybot...didnt fix it. Tried hijackthis, didnt work. It wont let him to a restore point. Any other idea?
 
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