Ive been trying to help a family member over the phone who says they have a System Tools virus. The desktop tells them they have this virus and they need to download a program, etc etc. And they cant do anything. He is running Mcafee and is unable to unistall it. I had him run spybot...didnt fix it. Tried hijackthis, didnt work. It wont let him to a restore point. Any other idea?