Caller gets answering message and leaves message, i get nothing

Caller leaves message at prompt but I get nothing. Sometimes they do not get any message prompt. Is my internet security a problem?
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More about caller answering message leaves message nothing
  1. Depends on the answering machine. Is your computer the answering machine?

    If the computer is not the answering machine, and the computer accesses the internet on a dial-up line shared with the answering machine, set computer to never answer an incoming call.

    Describe your setup for a more in-depth answer to this problem.

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