09/22/2009 10:05:53AM Session Started with Agent (LIBg_Karla Mae_195842)
09/22/2009 10:05:56AM Agent (LIBg_Karla Mae_195842): "Thank you for contacting Dell, my name is Karla. How may I help you?"
09/22/2009 10:06:11AM xx: "i have a laptop that i want to use a ssd with"
09/22/2009 10:06:26AM xx: "its a half mini pcie2 16gb drive"
09/22/2009 10:06:41AM xx: "the laptop has a half mini slot"
09/22/2009 10:06:48AM xx: "but it doesn't recognize the drive"
09/22/2009 10:07:18AM Agent (LIBg_Karla Mae_195842): "I'll do my best to assist you with your concern. Let me just pull up your records here. May I have your phone number? Thanks."
09/22/2009 10:07:20AM xx: "i read online that some laptops have to have a bios update for it to recognize this newer(ish) technology"
09/22/2009 10:07:34AM xx: "xx"
09/22/2009 10:07:54AM xx: "or it could be under xx"
09/22/2009 10:08:06AM xx: "xx"
09/22/2009 10:08:07AM Agent (LIBg_Karla Mae_195842): "Thanks."
09/22/2009 10:08:17AM Agent (LIBg_Karla Mae_195842): "A number where I could reach you would be great."
09/22/2009 10:08:29AM xx: "xxx"
09/22/2009 10:08:58AM Agent (LIBg_Karla Mae_195842): "Thanks."
09/22/2009 10:09:06AM xx: "you'll probably be picked up by the lady at the front desk, my name is xx"
09/22/2009 10:09:14AM xx: "bah sry"
09/22/2009 10:09:18AM Agent (LIBg_Karla Mae_195842): "Ok."
09/22/2009 10:09:22AM xx: "thats already there ;-)"
09/22/2009 10:09:48AM Agent (LIBg_Karla Mae_195842): "This is for a a Latitude D531, correct?"
09/22/2009 10:10:03AM xx: "tyes"
09/22/2009 10:10:04AM xx: "yes"
09/22/2009 10:10:11AM Agent (LIBg_Karla Mae_195842): "Ok."
09/22/2009 10:10:18AM Agent (LIBg_Karla Mae_195842): "Could you tell me further about the issue?"
09/22/2009 10:10:59AM xx: "I put the card in and it didn't do anything basically"
09/22/2009 10:11:04AM xx: "i took out the wireless card"
09/22/2009 10:11:16AM xx: "put in the ssd"
09/22/2009 10:12:20AM xx: "and it didn't even prompt me or say anything about finding new hardware, i also double checked in My Computer/manage, then disk management"
09/22/2009 10:12:45AM xx: "http://www.supertalent.com/products/ssd_detail.php?type=SATA%20mini%202%20PCIe"
09/22/2009 10:12:50AM xx: "thats a link to the product"
09/22/2009 10:12:54AM xx: "so u know what i'm talking about"
09/22/2009 10:15:44AM Agent (LIBg_Karla Mae_195842): "Ok."
09/22/2009 10:15:53AM xx: "http://www.newegg.com/Product/Product.aspx?Item=N82E16820609431&Tpk=fem16gfdl is the place i purchased it from"
09/22/2009 10:16:06AM Agent (LIBg_Karla Mae_195842): "Definitely, it would not detect the ssd using the PSMSIA slot."
09/22/2009 10:16:32AM Agent (LIBg_Karla Mae_195842): "**PCMCIA."
09/22/2009 10:16:46AM xx: "so you're saying the wireless slot which is exactly the same pin count as a pci-e and fits perfectly...isn't a pci-e?"
09/22/2009 10:17:04AM xx: "pcmcia = the slot in the side right?"
09/22/2009 10:17:12AM xx: "this is under the keyboard"
09/22/2009 10:17:35AM xx: "i'm not trying to fit a usb in to a ethernet jack ;-)"
09/22/2009 10:17:45AM xx: "/has seen someone do that b4"
09/22/2009 10:18:05AM Agent (LIBg_Karla Mae_195842): "Yes."
09/22/2009 10:18:14AM Agent (LIBg_Karla Mae_195842): "The PCMCIA is just for Express cards."
09/22/2009 10:18:18AM xx: "right"
09/22/2009 10:18:21AM xx: "i'm not using that"
09/22/2009 10:18:25AM xx: "the built in wireless card"
09/22/2009 10:18:29AM xx: "is under the keyboard"
09/22/2009 10:18:43AM xx: "which is what i removed, and put the pci-e card in to (mini-pcie"
09/22/2009 10:19:14AM xx: "i'm 99% certain its a mini-pcie slot"
09/22/2009 10:19:21AM Agent (LIBg_Karla Mae_195842): "Let me check."
09/22/2009 10:20:05AM xx: "its the whole...put in at a45 degree angle, and it snaps in to place etc..."
09/22/2009 10:22:44AM Agent (LIBg_Karla Mae_195842): "Yes, that's it."
09/22/2009 10:22:56AM Agent (LIBg_Karla Mae_195842): "An ssd would not be working on the slot."
09/22/2009 10:23:17AM xx: "it works in dell mini's"
09/22/2009 10:23:22AM xx: "same slot"
09/22/2009 10:23:41AM xx: "was just curious if it was a driver issue, OS issue or bios issue"
09/22/2009 10:26:36AM Agent (LIBg_Karla Mae_195842): "Yes, it would not work."
09/22/2009 10:26:44AM xx: ">.>"
09/22/2009 10:26:55AM xx: "thx for your time"