G
Guest
Guest
Archived from groups: alt.cellular.cingular (More info?)
I was an AT&T customer and forwarded my e-mail to my cell phone. Yes, it
only showed the first 250 characters but it was helpful to know if I needed
to log-on to pick up any critical messages. I changed to Cingular and
specifically asked if the same service was included in the base plan. I was
told (at the same AT&T store where I originally signed-up for AT&T, now a
Cingular store) that I would get the same service without add'l charge.
My first bill arrived and had 450 "text messages" for $45! I called
Cingular customer service and they told me that "their plan was not for me
if I wanted to forward my messages at no cost." I had to dig-out the fact
that they have a $10/month option for 750 text messages/month. I asked to
speak with a supervisor because I was not going to pay $45 for the messages.
The supervisor said that they would credit me $45 and enroll me for the
$10/month plan.
It looks like this confusion is a casualty of their merger and different
definition of terms and their service plans. At least they waived the
charge but it was a major sticker shock.
I was an AT&T customer and forwarded my e-mail to my cell phone. Yes, it
only showed the first 250 characters but it was helpful to know if I needed
to log-on to pick up any critical messages. I changed to Cingular and
specifically asked if the same service was included in the base plan. I was
told (at the same AT&T store where I originally signed-up for AT&T, now a
Cingular store) that I would get the same service without add'l charge.
My first bill arrived and had 450 "text messages" for $45! I called
Cingular customer service and they told me that "their plan was not for me
if I wanted to forward my messages at no cost." I had to dig-out the fact
that they have a $10/month option for 750 text messages/month. I asked to
speak with a supervisor because I was not going to pay $45 for the messages.
The supervisor said that they would credit me $45 and enroll me for the
$10/month plan.
It looks like this confusion is a casualty of their merger and different
definition of terms and their service plans. At least they waived the
charge but it was a major sticker shock.