If your sound is on (not muted), and you have the correct drivers installed, then the file you are trying to play maybe 1) incompatible with media player or 2) corrupted.
If your sound is on (not muted), and you have the correct drivers installed, then the file you are trying to play maybe 1) incompatible with media player or 2) corrupted.
It ended up being the laptop speakers. Once I plugged in external speakers it worked. Thank you.