This is a self-annihilating coincidence.
I have 3 entries in the registry that don't exist.
Click in this order: Start>Help and Support>Undo changes to your computer with System Restore>Restore my computer to an earlier time>Next
Pick a bold date just prior to doing the Norton on your computer. Click Next and wait a few minutes, not long for it to work.
Thank you for the reply. I tried system restore as far back as my system will allow (I think 90 days) and after trying several restore points, system restore isn't working. Any suggestions for resolving the system restore issue? Thanks so much