Verbatim hard drive not recognized

I bought a Verbatim 250 gb external harddrive. On my laptop running windows 7 it works perfectly, but on my desktop same operating system I can see it in the device manager window, but windows does not show it as a drive nor wants to read or format it. It is connected to a high speed usb 2 port. Any suggestions please as verbatim seems to have no solution or just no after sales concern.
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More about verbatim hard drive recognized
  1. Try changing the drive letter. The drive letter may conflict with another one in the system.
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