Remote assistance

[Guest]

Archived from groups: microsoft.public.windowsxp.basics (More info?)

When I start "Remote Assistance" I get a message headed "MS Internet
Explorer". It reads "A program could not start. Please try again". I OK this
message and go ahead with the application with my friend with whom I am in
contact by MSN Messenger. We get to the stage where I agree for him to see
my computer but nothing happens. We can do it fine in reverse. I see his
desktop on my PC with no trouble. Any ideas what could be the problem
please?

 

[Guest]

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Tell your friend to check that you are allowed past his/her firewall. he/she must add your IP Address to his/her Trusted Zones.
"David Hogan" <d.hogan1@ntlworld.com> wrote in message news:emH3KdKsFHA.3720@TK2MSFTNGP14.phx.gbl...
> When I start "Remote Assistance" I get a message headed "MS Internet
> Explorer". It reads "A program could not start. Please try again". I OK this
> message and go ahead with the application with my friend with whom I am in
> contact by MSN Messenger. We get to the stage where I agree for him to see
> my computer but nothing happens. We can do it fine in reverse. I see his
> desktop on my PC with no trouble. Any ideas what could be the problem
> please?
>
>