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System volume information folder access denied message

Last response: in Windows XP
January 24, 2011 5:06:46 PM

my name is jamie
i have a virus in svi and can not get rid of it. so in need to get into the file to remove it.
can u help me.
January 24, 2011 7:25:34 PM

have you scanned you computer in Save Mode?

also have you tried running Malwarebytes in "Save Mode with Network"? Download, install, update, and run Full Scan
January 24, 2011 9:13:13 PM

System volume information contains restore points. Turn off system restore then restart your computer and see if it has been deleted. Then turn on system restore and rescan.
January 25, 2011 2:33:29 AM

Run through the malware guide in my signature.