System volume information folder access denied message

my name is jamie
i have a virus in svi and can not get rid of it. so in need to get into the file to remove it.
can u help me.
3 answers Last reply
More about system volume information folder access denied message
  1. have you scanned you computer in Save Mode?

    also have you tried running Malwarebytes in "Save Mode with Network"? Download, install, update, and run Full Scan
  2. System volume information contains restore points. Turn off system restore then restart your computer and see if it has been deleted. Then turn on system restore and rescan.
  3. Run through the malware guide in my signature.
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