EPSON print sharing problem

[resortgeek]

We have a problem at one of our Food and Beverage locations with printing to our bar printer.

We have recently replaced all 5 computer
pos1 - Bar
pos2
pos3
pos4
pos5

All printer are Epsons TM88III printer with USB

We share the Epson printer on our bar computer out (pos1)so that anytime drink orders are added the print directly to the bar. The printer is shared through windows print sharing and is connected directly by USB 2 cable.

About 2 or 3 times a day we get a drink order sent from anyone of the other 4 POS's that creates a printout that is in a very large long large font not only is it almost impossible to read but it is a huge waste of paper.

It seems like the driver is always trying to update and while its doing this and a print comes through this is "possibly where the error in the print occurs"

If anyone has seen this issue we would appreciate any help that anyone can provide. The problem is almost impossible to regularly recreate and there is no specific rhyme or reason to anything. The ChangeID in the registries are not the same either and our understanding is that is to be constent between all systems. I know there are detail Ihave left out but I could go on for hours of the things we have tried to do.

DJ

 

[hang-the-9]

The driver should never try to update itself on its own unless it was installed with an Epson utility that monitors and tries to do that. In that case you should be able to disable updating. Also, how long is the USB cable? Anything over 6-10 feet will cause issues.

 

[resortgeek]

The driver should never try to update itself on its own unless it was installed with an Epson utility that monitors and tries to do that. In that case you should be able to disable updating. Also, how long is the USB cable? Anything over 6-10 feet will cause issues.

The cable is six feet long, we have swapped it out for another - we have been using it for years like this it wasn't until we put replacement computers in we had this problem. We get this event even in the event log at least every hour. Where do you disable the update? We are using APD_407E.exe to install the printer driver. We share this printer out to other POS systems that so they can print drink orders straight to the bar.


Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 2/1/2011
Time: 5:00:26 PM
User: NT AUTHORITY\SYSTEM
Computer: POS1-2010
Description:
Printer Driver EPSON TM-U220 Receipt3 for Windows NT x86 Version-3 was added or updated. Files:- ESDjnl7.DLL, ESDuif7.DLL, ESDd487e.DAT, ESDhlp0e.HLP, ESDDSL7.DLL, ESDjcon0.DLL, ESDBcd0.DLL, ESDdmsg0.EXE, ESDurn0.dll, ESDurc0.DLL, ESDimc0.DLL, ESDdpc0.DLL, ESDctled.EXE, ESDctled0e.HLP, ESDuir0e.DLL, ESDr487e.DLL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

[resortgeek]

I definitely saw what you said hang-the-9, but it does not appear to be that simple, as I am asking where this is done. I do not see a simple "disable updating" option anywhere in the driver. If you could explain where this is done, that would be great!