Dvd drive not working, and I also can\'t burn any dvd\'s my email address is And

My Dvd drive not working, and I also can't burn any dvd's my email address is Andrewlford@yahoo.com.
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More about drive working burn email address
  1. is it connected?

    is it detected by the BIOS?
  2. First, try deleting the upper and lower filters.
    http://support.microsoft.com/kb/982116

    If that doesn't solve the problem, try running this Fixit scan.
    http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
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