Ram dead in Lappy?

[idisarmu]

I recently had to fix a laptop for a friend because it didn't want to boot up anymore.

I ran the built in diagnosis test (it's a dell XPS laptop by the way), and the memory test failed.

Here's a picture:

Don't worry- no information was lost when the right side of the picture got cut off a bit.... that is all the information there.

Should the lappy be sent back?

 

[evongugg]

You can replace the RAM yourself if you want to.
Download the manual and call Dell for a replacement if it is in warranty.
(Sorry, I can't see your picture here at work).

 

[evongugg]

If there is more than one memory chip, test each one separately.

 

[idisarmu]

If you have seen the picture, do you agree that the RAM is dead?

I think the entire lappy will be sent back to Dell. Well, it depends on my friends- it's their call.

I just want to get confirmation of high probability that ram is dead.