Ram dead in Lappy?

I recently had to fix a laptop for a friend because it didn't want to boot up anymore.

I ran the built in diagnosis test (it's a dell XPS laptop by the way), and the memory test failed.

Here's a picture:


Don't worry- no information was lost when the right side of the picture got cut off a bit.... that is all the information there.

Should the lappy be sent back?

If there is more than one memory chip, test each one separately.