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RAID 0 - new motherboard, need to recover hard drives!!!

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February 3, 2010 8:08:45 PM

I have a Dell XPS Studio and there was a small issue with the sound and long-story-short, they said they'd replace the motherboard because there was a faulty line-in for the audio. What they didn't even bother to mention is that in changing out the motherboard, it apparently wipes the hard drives. When I turn the computer on it says it can't find the operating system. Dell is basically just telling me "too bad for you" which is just stellar service because they're the ones that did this and they didn't even bother telling me this would happen....but I need to recover the data on those hard drives!!!!

I've done all the diagnostics and the computer and hard drives themselves are perfectly fine. It can see the hard drives there, but the computer won't boot up because according to the Dell tech support the RAID 0 array was broken when they took out the old motherboard. It was replaced with the exact same motherboard type, by the way.

So is there a program or anything I can somehow use or is there anything I can do to get the data off those hard drives?
a c 92 V Motherboard
a b G Storage
February 3, 2010 11:09:29 PM

If it was replaced by the exact same motherboard with the same chipset, it should work. Any chance you didn't plug the SATA cables into the exact same ports?
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a b G Storage
February 3, 2010 11:22:21 PM

I have swapped RAIDed drives between different motherboards and as long as you put them back where they were - it finds them - you will have to set RAID in the bios again.

Im voting with 4745454b (forgot my ascii conversion) - you have the cables mixed or bios set wrong
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February 4, 2010 1:36:15 AM

Unfortunately I did not perform the work on the computer. A Dell technician came out to do that so I'm not sure if the cables are mixed up or not.

So I suppose I could just switch the cables and see if that makes a difference? That and I'll check the RAID settings in the BIOS...
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Best solution

a b V Motherboard
a c 127 G Storage
February 4, 2010 1:51:20 AM

Did you set BIOS to RAID mode?
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a b V Motherboard
a c 127 G Storage
February 4, 2010 12:44:51 PM

cutts: he needs data recovery that can read from RAID drives, it appears icare doesnt do that. And for such simple undelete-software you should not have to pay $70.

By the way the Ubuntu method is still the most safe and reliable method to regain access to the data on a broken RAID array. Simply connecting the drives directly to windows can be dangerous; so i would avoid this route.
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February 4, 2010 4:44:23 PM

Seems like I've been getting 3 consesus suggestions in asking around about this :

1) The SATA cables were incorrectly re-attached by the Dell tech.
2) The BIOS needs to be set to RAID
3) Install Ubuntu and in theory the computer should boot up as normal with the data on the hard drives intact.

Thank you all for your help and suggestions! I really appreciate how quick and helpful all the responses have been here! So I'll be working through these 3 potential solutions in order on Saturday so we'll see what happens. I'll post with the results...
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February 5, 2010 5:24:49 AM

OK, well I decided to not wait til the weekend and went ahead and tinkered with it today. And it's now fixed!

All I did was get into the BIOS during boot-up and as mentioned the hard drive setting defaulted to ATA. So I changed that to RAID and it booted right up with all the data intact. The whole process took about 30 seconds to do.

Not that I wasn't already, but considering how easy this turned out to be to fix I am absolutely disgusted with Dell's service. I spoke with 4 or 5 people over the phone and all of them insisted that somehow my hard drives were magically deleted in changing out the motherboard. First, don't you think you'd tell a customer that up front if that was a possibility?! Why would a company perform a fix for a minor problem that they believe has the side effect of bricking the computer?! Second, it's not even true. What a joke.

On the opposite side of the coin is this forum. Thank you all for your suggestions as they proved invaluable to me in getting my computer back up and running. Thank you all so much!

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a c 92 V Motherboard
a b G Storage
February 5, 2010 5:41:00 AM

LOL, you won't believe some tech support people. And sorry about that, I completely forgot to make sure it was switched on in the bios or I would have suggested it.

My tech support hell story. I moved recently and took my AT&T DSL service with me. There was a couple week delay in getting the service moved over, no biggie as I was busy unpacking anyways. After the third day or so they finally got around to getting me hooked up. It still wouldn't work. I called them up and found out I have to re-register my modem with their service. Ok I said, lets do that. She told me to type in 192.168.0.1 so I could configure the modem. I told her I have the older 4 light Speedstream modem, and I can't do that. I said typing in those numbers will send me to my router. After confirming this is the case, she had me remove the router and do it again. I again told her you can only do that with the newer 5 light modems, not the older 4 light ones.

Long story short, after telling me several times she does this hundreds of times a day, and having me try my other NIC and my wifes machine, I had her send me up a level. The FIRST thing that guy asked (while laughing) was "was she really trying to do that with your modem?" I said yes, and he quickly got it working. You would think the tech support people would know what they are doing, and be able to fix things, but such is sadly not the case. (also a shame that they refuse to listen to the customer when he actually does know better.)
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February 15, 2010 5:44:55 PM

Best answer selected by stitch-jones.
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