Jetstore 35 U transcend casining external 1TB seagate HD

I bought both seperately my laptop reconizes it but it will not function,it is plug and play no driver required, must I format the HD before it will load anything onto the HD or do I need software to be downloaded and how cause it does not read anything on the HD
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More about jetstore transcend casining external seagate
  1. If the case is your computer harrdisk is using FAT32 and your Transcend External Harddisk is using NTFS format. It is possible it won't recognize it.
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