Best Buy

Archived from groups: alt.video.digital-tv (More info?)

"Tim" <govbank@astound.net> wrote in message
news:covgor$555$1@news.astound.net...
>I would like to know if anyone else is having a problem with Best Buy? My
>major complaint is Best Buys, Performance Service Plan (PSP) . The Sunday
>before Thanksgiving, my wife and I went into Best Buy to buy a Toshiba HD
>TV and matching DVD/VHS player. We had 4 Salespeople come sworming down
>us like, Vampires after fresh blood, pushing and damn near forcing us to
>buy the (PSP). It was a major double tagteam effort to get us to buy
>the (PSP). What I would like to know did anyone else have problems with
>Best Buy Salepeople when it comes to the (PSP)? Does Best Buy Salepeople
>get a bonus for every (PSP) sold? Does the department get a bonus?
>Writing a complaint letter to Best Buy Corp. HQ and to Store Manager, did
>nothing and filing a compaint online, did nothing. What can a person do to
>shop without being pressured into buying something he or she does not want?
>Timothy (govbank@astound.net) St. Cloud Minnesota
Yes, they often make more on the service plans than on the hardware. Yes the
sales person gets a cut.

But take a deep breath. They would be fired if they did not perform as
expected. Just put on a smile and say no as often as necessary until you get
the best deal. Sometimes you can negotiate a reduced price on the product or
the plan. With some sets the plan might actually be a good deal (if it
covers the bulb on a rear projector, for example).

Richard.

Archived from groups: alt.video.digital-tv (More info?)

Sal M. Onella wrote:
> "Richard" <rfeirste at nycap.rr.com> wrote in message
> news:10r6k637isopf2c@corp.supernews.com...
>>
>> "Tim" <govbank@astound.net> wrote in message
>> news:covgor$555$1@news.astound.net...
>>> I would like to know if anyone else is having a problem with Best
>>> Buy?
[snip]

>
> The PSP (or any such service contract) is an insurance policy. The
> companies
> stay in business because on average, such policies work out somewhat
> better for the companies than for policyholders ... and I think it
> needs to be that way.
> I got a new automatic transmission during the term of a $795 Extended
> Warranty,
> but I also got nothing for a $39.95 VCR Service Plan.

Not strictly on topic - but in the UK the major high street electronics
retailers make most of their money by selling expensive, extended
warranties, and little profit on the basic goods they sell apparently.

There is one, low cost, sales outlet for consumer electronics "Richer
Sounds" (it specialises in run-out models and slightly less than cutting
edge gear, and doesn't go for expensive shop fittings) whose extended
warranties usually come top of consumer magazine surveys for fairness and
value for money. They charge around 10% of the purchase price - though not
exactly this amount as it is tiered into brackets - for a decent period of
extended cover. The major sweetener is that they guarantee to refund the
full cost of the extended warranty if you haven't claimed on it during the
warranty period. Sure they have had your money for a couple of years to
earn interest on - and I bet most people forget - but they have good
customer service in my experience, and operate the warranty themselves
rather than via a 3rd party. (I think they provide replacement units
wherever possible if your item can re repaired rather than replaced, and
also have a guaranteed buy-back price)

I always compare other warranties to this one!

Steve

Archived from groups: alt.video.digital-tv (More info?)

All service contacts come with a bonus plan for sales reps. It's free money
for them and the gamble is if the TV does not break it's pure proffit.

Phil



"Tim" <govbank@astound.net> wrote in message
news:covgor$555$1@news.astound.net...
>I would like to know if anyone else is having a problem with Best Buy? My
>major complaint is Best Buys, Performance Service Plan (PSP) . The Sunday
>before Thanksgiving, my wife and I went into Best Buy to buy a Toshiba HD
>TV and matching DVD/VHS player. We had 4 Salespeople come sworming down
>us like, Vampires after fresh blood, pushing and damn near forcing us to
>buy the (PSP). It was a major double tagteam effort to get us to buy
>the (PSP). What I would like to know did anyone else have problems with
>Best Buy Salepeople when it comes to the (PSP)? Does Best Buy Salepeople
>get a bonus for every (PSP) sold? Does the department get a bonus?
>Writing a complaint letter to Best Buy Corp. HQ and to Store Manager, did
>nothing and filing a compaint online, did nothing. What can a person do to
>shop without being pressured into buying something he or she does not want?
>Timothy (govbank@astound.net) St. Cloud Minnesota
>