Blue Screen on startup says:
0x000000ED (0x82D1B6D0, 0xC0000006, 0x00000000, 0x00000000)
Attempting to restart in safe mode brings up the same screen and not sure how to proceed.
Asking this on behalf of my mother who says last use of computer involved transfer of some files from laptop to external hard drive. This went fine and computer was shut down normally, startup today was first sign of blue screen.
Can provide any other details as needed- just don't want to clutter this question with anything unnecessary...