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Firmware update problem.

Last response: in Storage
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February 14, 2010 4:20:48 PM

I did what it said to do in the instructions (I thought) and now my computer won't recognize the external backup. Here is the link to the enclosure.

http://www.startech.com/item/SAT3520...re-w-RAID.aspx

How can I reflash the thing if I can't see it?
a c 127 G Storage
February 14, 2010 4:54:06 PM

Your URL does not work because its shortened (...) and you copied only the visible part not the real URL.

Also you have to explain in more detail your situation. There is virtually no data in your post to base a reply on.
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a c 127 G Storage
February 14, 2010 5:07:08 PM

That URL seems better, but it still gives me an error: Product ID does not exist.

I assume you're talking about some 2,5" / 3,5" PATA/SATA enclosure which connects via USB or eSATA to your PC? You updated the firmware of this enclosure (not the HDD) and now it does not detect your drive?
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February 14, 2010 5:53:50 PM

I am sorry. I get no error when I click on it but it is the 3.5in Silver eSATA USB Dual SATA External RAID Hard Drive Enclosure, model
SAT3520U2ER and yes it does not detect my drive.
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a c 127 G Storage
February 14, 2010 6:03:49 PM

It says its RAID-enabled and provides capability to connect up to 2 drives; so its not a normal exclosure. I figure there's something with the RAID; check your manual how to create or disable RAID; i don't know how it works but it should be pretty simple. Please note that if you still have data on your drive you should immediately backup that first by connecting it directly to your computer. Your RAID enclosure may wipe/overwrite the disk contents otherwise.
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February 14, 2010 6:07:55 PM

But I am not using it as a raid. I never was going to use it as a raid. It has other features and I was going to use it as JBOD which did not require me to do anything. I have looked at all the buttons that are on this thing and nothing is helping.
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