Cd/dvd

Hello,
I have a cd/dvd on my emachine desktop that doesn't work. It is in device managaer with and exlamation point in yellow. it says error 39 missing or corrupt driver. I did the fixit thing on microsoft, that didn't work. It also shows up in the bios. Ihave an external cd/dvd , when i tried it , i got the same error message. I would like to completely wipe the windows xp operating system off and reinstall it, but i cannot do it because the cd/dvd doesn't work. Does anyone know how i can correct this problem
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More about tomshardware
  1. If it doesn't work even before the OS loads then it is more than likely a hardware issue. *Moment of Silence*
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Drivers DVD CD-Rom Windows XP