EX58 UD3R failure - debugging?

You're in unknown territory - not enough history yet to have developed a relative durability guess as to what's up... Try taking a look here:

http://forums.tweaktown.com/f69/gi [...] ost-28843/

and here:

http://forums.tweaktown.com/f69/st [...] lem-29105/

BIOS reset may help, followed by a 'load optimized defaults'; also, note the reference to disabling legacy usb support - this is a known 'reboot loop' problem on some GB MOBOs even with nothing plugged into the USB ports - don't ask me why; I only know symptoms and treatments, not etiology...

Is/are your fan(s) spinning up at power-up? I've no background for i7s, but most quads will shut down pretty much instantly if the cooler fan isn't running, or if the cooler is not seated (but, as you've re-done the CPU installation, I'd guess proper seating can't be the problem).

Thanks -- that is good to know about the fans; I've got no experience with these i7's yet.

I took the battery out - left it out over night or so. And that power connector was the first thing I checked when it didn't boot.

Very frustrating - wish I had a local friend with an i7 so I could test it out to make sure that it is the CPU that is dead. At this point I'll have to RMA it. I'll post if the new one works or not.

That is weird. And depressing. I'm waiting for my replacement CPU to arrive from NewEgg still, so I can't add a new datapoint.

The 8-pin power connector is on the mobo, right? You have to have that. Or you need a 4 pin power plug into the right half of that 8-pinner (12V and GND). As one person above noted, make sure you don't plug the PCI power connector in - I didn't try, but they kind-a look the same.

What memory are you using? If I get my CPU back and it gives the same problem then it must be the memory (as I've exhcnaged everything else).

What was very helpful for me was finding a local electronics store (Fry's) that would allow me to buy replacement parts and return them at no loss (and would credit my card). That saved me weeks. I'd have done the same thing with the CPU except they were out of stock. :-)

I'll definately update when I get a CPU back from newegg.

-Gordon.

Did you get any beeps from your speaker when this reboot cycle happened? The thing that confused me was I got nothing -- so I was thinking it was something more basic than memory. But, yeah, given what I see for the reviews, it will be time to exchange that memory!!

Yep -- definately the memory. I got the new CPU back and... lo... it failed the same way. I got some cheap memory and it worked just fine on the second power on (I tell you, the first time it rebooted on itself nearly caused me a heart attack).

My UD3R board came with the BIOS version F1 installed. Gigabyte's website has F3 posted - which lists "DDR compatibility" as its main feature. Sadly, the Crucial memory still fails after that BIOS update. There is something about that memory that is really incompatible.

Off to ebay. newegg wouldn't take it as a return.

This is the first post I have found regarding this issue, but I am having the exact same problem. Using Mushkin hp3-16800 ddr3 @ 1600mhz 6GB. I get power and the fans spin up, but nothing after that. I am using a Sapphire Radeon 4850 and a case with a 500w psu. I have returned the board once and the new one has the same problems. BTW i am using a Core i7 920.

The funny thing is, I get the same problem if I remove all the sticks of RAM. Shouldnt the speaker at least beep at me....

I havent tried the older memory, guess im too cheap to buy a stick of memory for a machine that isnt even gonna be mine.

Any other help?

Thanks,

anyone find a fix to this problem? I fear I am experiencing the same issue...

i have the same issue with my corsair memory, but only when i have it in the triple channel slots, as soon as i put them in slots 1,2 &3 instead of 1, 3 & 4 my computer boots, however the computer was still unstable so i needed to up the memory voltage to 1.6v, fingers crossed a bios update comes out to sort this.

heya
im about to do my first build next week on an i7 920.
And this thread has got me worried cuz i was going to buy this board.

BTW. I'm using 3x2gb OCZ Platinum PC3-12800 1600mhz

I'm also having problems with the EX58 UD3R/ i7 processor / crucial memory.

It boots ok and detects my raid setup but I cant run memtest from a bootable CD, just hangs, does anyone know a version of memtest that works with this board?

Windows XP setup give a blue screen error at the point of "Starting Windows" before even getting to format drives.

Crucial say my memory is compatible but I'm wary of manufactuers claims. I'll try installing Vista 64 later and post my results.

I'm officially joining the club. I just installed the i7 with OCZ High Performance DDR3 and all get is continuous beeps. Fans are all running.
Tired both dual and triple channel memory configurations with no effect.

Not the PSU. RMA'ed the motherboard. Will post if solves the problem.

Yep! I get this same problem. And I have the exact parts as the guy who made this thread.

I dropped a technical question on Gigabyte's site. Now when I try to log in to check a response, I get an ASP.net runtime error. *sigh*

What I don't understand is why the speaker doesn't beep. I get the same thing, it pulls in like it has current, but no beeps. Even if I take all of the components out, no beeps.

I'm using regular old OCZ Platinum 7-7-7-24 I think. Says right on the NewEgg page it's X58 compatible, and people have listed my motherboard (GA-EX58-UD3R) as fine in the comments. Although I'm using board revision 1.0, maybe they all have 1.6 (the newer revision).

I was going to ask NewEgg to RMA the Mobo, maybe I should think about getting the memory swapped.

Hello, I join the club. Have the same problem. Gigabyte told me to update Bios to F6, this did not help. Then I send them a video from the booting procedure and then answer was "That is quite normal".
Here it is by the way: http://www.skgronau.de/booting.avi (divx, mp3)

Damn... my old computer is faster in booting.

My hardware:
GA-EX58 UD3R (1.0, F6)
i7 920 @3,3 Ghz (OC does not effect this)
6 GB Ocz Triple Channel
750W Intertec power supply
1 TB HD
DVD burner 22x


If anyone have fresh ideas, please let me know. Maybe we should all send Gigabyte a nice mail?

Joining "the club"

GA-EX58 UD3R (1.0, F6)
i7-920
OCZ DDR3 PC3-12800 (2x 1GB)

Booting with 1 stick of memory in first channel (DDR3_1) only.
When a second stick inserted in any other slot the system doesn't load and beeping.

Where is new topic?

http://www.tomshardware.co.uk/foru [...] _12_0.html

Ahh - this makes another point; it would be extremely desirable to get not only people with problems with x58 MOBOs, but some who've had successes! First of all, provides hope that there's light at the end of the tunnel (and it's not a freight train comming from the other direction!); and by categorizing what appears to work where, as well as commonalities to what doesn't work, we'll all learn a lot!

I have a Tagan TG530-U15
http://www.dansdata.com/tagans.htm

It could be to soon to tell or it may not be your actual problem but I too was/am having a problem with the constant reboots and unsure if it was the memory or mobo causing the problems as I did create a related thread for the UD5 that I am/was having trouble with. I called Gigabyte and they simply asked me to remove the battery wait five seconds then insert the battery and power on and I had the same problems as before. Then they told me to pull the mobo out of the case and power it on from with outside. I did this, and it worked fine. So, thinking that maybe one of the mobo screws that were too close to the memory was faulty I screwed all the corners screws in leaving the screw holes in the middle open and put the case back together again and it booted up just perfectly. I am typing from this computer as we speak now, so I have yet to do any gaming or run any programs to see if this fixed it...but hopefully for our sakes it could just be a faulty screw socket.


::UPDATE::

It was only a tease, the computer ran for a good 20 minutes and is back to how it was. There is much more going then I can see past.

Hello everyone,

I registered for this forum account just so I can respond and tell you my success story! Thank you gwatts for sharing your experience.

I will start by saying this: Stay away from Gigabyte motherboards.

Here WAS my setup that I purchased a couple of weeks ago:

Gigabyte UD3R motherboard
Pentium i7 920 processor
BFG Tech GeForce GTX 260 Maxcore OC video card
OCZ Gold 6GB (3 x 2GB) 240-Pin DDR3 SDRAM 1600
OCZ Stealth Stream Power supply 700W
SAMSUNG LightScribe Support - OEM CD DVD Burner
Seagate SATA 500GB Barracuda hard drive
SMC Networks Wireless 54Mbps PCI Card

CM Storm Case
Viewsonic 22" 1080p monitor

This is the first computer I've ever built on my own. I would say I have above average computer skills, like everyone else here on Tom's Hardware.

This build worked fine for 11 days. It worked great, in fact. I was playing Call of Duty 4 and Bioshock with no problems.

Yesterday, I pressed the power button and in horror I had the exact same experience gwatts had. I had no idea what to do, so I got on my laptop to search for this issue.

When I powered on my PC, all the fans would spin, and the LED lights on the Gigabyte motherboard would light up. There was no beep, rather a soft clicking sound coming from the PC speaker. There was no BIOS and no video display. The PC remained on for a few seconds, then reset itself, and repeated the same process over and over again.

I searched online for methods to troubleshoot this problem. I removed everything except for the CPU and one stick of memory. Still no beep. I removed the memory, so it was just a CPU and motherboard. When I powered on, all the fans and lights stayed on and nothing happened. It no longer reset itself.

I inserted one stick of memory and started the PC again. This time I waited a minute. There were continuous short beeps, which the Gigabyte manual indicates is a power supply error.

No way! I thought.

Fortunately, I purchased all my parts at Micro Center, which in my experience is the greatest place to build your own PC. The prices are the same and sometimes cheaper than New Egg - more importantly, you can drive to the store and interact with PEOPLE to get any problems solved, and you can touch and feel any item you wish to purchase. Micro Center has an EXCELLENT exchange policy. If just about any new product is defective in 30 days, you can exchange it for the same part. They also have an amazing protection plan. For up to 2 years I can exchange ANY part for ANY reason up to the cost of $1000. So at the end of 2 years, I'm gonna upgrade everything for FREE! For you west coast people, I hear Micro Center is the Fry's of the east coast.

So with this Micro Center confidence, I bring my parts for exchange. By process of elimination, I figured it was either the motherboard or CPU that was broken. I brought them in and without any hassle they let me exchange my i7 920 for a brand new one. They also let me return my crappy Gigabyte UD3R in exchange for the superior ASUS P6T - all I had to do was pay the difference of ~ $30!

So I go home with a new CPU replacement and a motherboard with a far superior reputation over Gigabyte.

I'm 97% sure the problem was the motherboard. The ASUS P6T was only $30 more, and is better in EVERY way over the Gigabyte UD3R. Just look at the specs. It even has higher quality Ram clips!

When you guys look at the configurations on this forum, you should notice that many of us were using 1600 Mhz memory sticks, which the Gigabyte UD3R does not support... regardless, my computer ran fine for 11 days with this ostensibly incompatible memory stick and the motherboard gave no indication that it wasn't compatible. The UD3R is a poor purchase decision considering the not so much more expensive yet superior ASUS P6T motherboard being available.

So if you learn anything from this post, take this with you:

1. Do not use Gigabyte mother boards, especially with unsupported memory
2. Shop at Micro Center




Romans 3:23-24
...for all have sinned and fall short of the glory of God, and are justified freely by his grace through the redemption that came by Christ Jesus.

I posted this on the website that bilbat was supposed using to collect info on this issue and work on a fix - but since more are posting issues here I will repeat it here:

Poster here might be interested in some other threads at tweaktown regarding X-58 boards.

Here is one posted to by several identifying fixed to similar problems by removing the front case circuitry or changing PSUs - in one case even for a smaller 380w Antec Earthwatts.

http://forums.tweaktown.com/f69/ga [...] ver-33017/

Bent processor pins

http://forums.tweaktown.com/f69/ga [...] ost-32217/

24 pin power connector not secure, Crucial memory version

http://forums.tweaktown.com/f69/ga [...] oop-30352/

They also have a lot of threads about overclocking these boards by people who obviously have them working fine.

Since it has been 10 days since this thread was started and little has been done, you might want to consider going to the tweaktown forum and searching on, then asking about your issues there. After all, tweaktown is the official Gigabyte forum site and they have tech staff and many experienced users.

Is it too late to join the club? Just assembled the box below. The thing will not POST or show anything on the display.

My problem is similar to the original poster's... except I don't have the continual reboot. Everything powers up... all fans spin. Every 10-15 seconds I see LEDs on the GPU flash and the fan speeds up for a couple of seconds then back down to the original speed. I've tried the card in both slots. Its not the PS (tried another).

I tried a single RAM stick, though I'm not sure I tried all the sticks individually. Whats the story with RAM compatibility for this mobo? I'll be really cheesed if the RAM isn't compatible as I bought the mobo and RAM as a recommended combo from NewEgg.

MOBO: Gigabyte GA-EX58-UD3R
CPU: Intel i7 920 @2.66
RAM: 6GB (2Gx3) OCZ OCZ3G1600LV6GK
GPU: Asus EAH4870 1GB
PSU: Raidmax RX-700SS
HD: WD Velociraptor 150GB
OD: Samsung SH-S223L
Case: Antec Three Hundred

FOLLOW UP: Based on a suggestion above, I reset the BIOS (removed the BIOS battery and left it out overnight). Box would still not POST or boot with all three RAM sticks in.... However, it WOULD now boot POST and boot if I had a stick in just DDR3_1 and DDR3_2. If there was ANY stick in DDR3_4 it would not POST at all. I tried all combination of two sticks in DDR3_1 and DDR3_2, booted and ran 4 passes of memtest86 v2.11, so RAM was good. Looks like a bum initial BIOS configuration (???) and a hard failure on RAM slot DDR3_4. Mobo is on its way back to Newegg for a replacement.