Intel DP45SG Motherboard Sound Problem

Hi,

I've just completed another PC, this one having the Intel DP45SG Extreme motherboard. This PC was built to see what performance may be gained by staying on a 1333MHz level.

The required audio drivers for Windows XP or Vista is the IDT audio software that can be downloaded from the Intel site. Although I know this isn't necessary, I've removed and reloaded this software three or four times and the identical problem occurs. The sound has a 'skip' or it breaks up. Whatever term I use, the problem basically is that the sound does not come out in a steady stream. Sort of like when a video stream breaks up...well this is with the audio.

I don't seem to be able to find anyone having this issue but then, I don't seem to be able to find many people who have this board. I've built hundreds of PCs and this is the first sound problem I've come across.

In case it's important, the motherboard has 4GB of DDR3 Kingston memory at 1333MHz. The processor is an Intel E8500 at 3.16GHz and I'm running WIndows XP-32, Windows XP-64, Vista-32 Ultiimate and Vista-64 Ultimate. I have the drivers loaded for XP-32 and Vista-64. The same problem occurs with both systems. Also, just for grins, I attempted to load Realtek universal drivers and Sigmatel audio software. Both are rejected somewhere during the installation because they figure out they aren't compatable.

Any help or direction on this would be appreciated. I would just remove the board and try another but that gets costly and there's only a few available at the 1333MHz level. Also, I don't think it's actually a board problem but more of a driver problem or maybe an adjustment problem. I'm hesitant on all these guesses because there shouldn't have to be any modifications at all to load a simple sound driver.


Thanks a lot...Vince

Hmm, very peculiar. The fact that 2 of you have the same issue is hopefully a sign that it's a software issue. What version of the BIOS do you have (the latest is 108 from 1/14/2009), and what version of the driver are you attempting to install. Also, be sure you have the latest chipset drivers installed. Have you tried testing with headphones/alternative speakers? One more suggestion that will eliminate hardware as the cause would be to boot to another OS, like with a Linux live disc (try Ubuntu), and see if the sound is working that way.

Try one of the Live OS discs and see what you get, but I can't blame you, that board has been nothing but trouble for everyone I know that purchased one.

I'm having the exact same skipping prooblem with my DP45SG. I too have tried a whole suite of IDT drivers to no avail. I suppose I'll take a peek at those REALTEK drivers, but I'm not hopeful. Yes, I also updated chipset, etc...

Search for Vista_R214.zip

Thats the one I am using.

Chris

so in the end, i just grabbed a cheap pci sound card and got rid of the problem. I don't need 5.1 anyway, just wanted Winamp to stop skipping...

Great! Used your solution for a build I did. Had the exact same problems.
However the case (Antec Sonata SOLO) in which the mobo is has two different connectors for front audio: "HD Audio" and "AC'97". What confused me is the mobo, which has "Audio" and "HD Audio Link" connectors on the board. So I figuered that I was supposed to use the "AC'97" connector from the case in the "Audio" connector on the mobo, because the "HD Audio" connector doesn't fit in the "HD Audio Link" connector on the mobo.

But now I tried switching the connectors from the case and now it works!
Thank you!

Did you use the cases HD plug in the AC97 MOB socket and it works? I was wondering this, as i have the same arrangement.

My case is a Cool Master CM690 and had the same problem. The case panel HD socket is 10 pin the same as the AC97 socket, where as the connector on the MOB's HD socket is 16 pin.

I don't want to just disconnect the case panel and not be able to use the jacks etc. Seems "freshguy" just removed the two bridging wires on the case AC97 socket and it work. I might try that if the HD plug doesn't work.

guys it's not relevant but do you have a problem like secondary PCI EX works at 8X with the same board? I have posted an issue a couple of days ago but all answer were far from that i needed. If you have a problem like this, could you post something helpful? I would be very much appreciated. Just as you said, this board nothing but trouble..!

h iam planning to get this board.i doubt wheather the xp or vista can support 4 gb...they are compatiable with 3 gb or lesser ...think this might solve ur prob ...if ur prob is solved pls mail me at charnu_ashok@yahoo.com or ashok.saga@gmail.com

No..the problem is with the front audio ports..
if you disconnect it there wont be any problem..it woks perfect ...
the problem is , the IDT detects some hardware changes in the front ports.. so it cuts the sound to the back ports and give the control to front ports...