My computer types before login but not for login

when i turn my computer on i have it set to where there is two passwords before you are able to log in. my keyboards works just as fine typing my passwords in but when it gets to the log in screen and says press ctrl-Alt-delete my key board and mouse don't work.
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  1. This always happen? What happened before this issue?

    Try to reset the BIOS (unlug the PC, open the case and either take out the BIOS battery for a few seconds or set the reset bios jumpter to reset and back), try again. Sometimes it can take a minute of a few minutes for Windows to detect USB devices, how long have you waited?
  2. have you attempted to try another known working keyboard?
  3. Check the BIOS settings to see if your interface (USB or PS2) is enabled.
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