Hey,
I recently shipped this computer off to Dell for some repairs. The main issue I had was that the CPU was at 100% at all times, even when the computer was idle. They gave me new RAM modules and a new hard drive to no effect. I shipped it off to them and they repaired it by resetting the BIOS and doing something with the CPU, they never said what exactly they did.
My new issue is this: ever since I got the computer back my graphics performance has been significantly diminished. Prior to sending the computer off to Dell, the windows experience index had the "graphics" rating as 3.8 and the "gaming graphics" rating as 3.6. The computer could run games just fine. I looked at the Windows Experience Index earlier today and it said that I needed to reset the score because "new hardware had been added." After it ran, my "graphics" rating is 2.0 and my "gaming graphics" is 3.0. I do not have any games or anything on this computer yet, as I just got it back from Dell with a reformatted hard drive, but the computer seriously struggles running 3-D screen savers (choppy framerate, extremely slow animation, etc.). I just updated the ATI driver which did nothing.
Is this something I should call Dell about? I would like to get games on this computer and now I do not think I can run them anymore. What could have possibly caused this issue? Is there anything I can do myself to fix this?
Thanks,
Michael
I recently shipped this computer off to Dell for some repairs. The main issue I had was that the CPU was at 100% at all times, even when the computer was idle. They gave me new RAM modules and a new hard drive to no effect. I shipped it off to them and they repaired it by resetting the BIOS and doing something with the CPU, they never said what exactly they did.
My new issue is this: ever since I got the computer back my graphics performance has been significantly diminished. Prior to sending the computer off to Dell, the windows experience index had the "graphics" rating as 3.8 and the "gaming graphics" rating as 3.6. The computer could run games just fine. I looked at the Windows Experience Index earlier today and it said that I needed to reset the score because "new hardware had been added." After it ran, my "graphics" rating is 2.0 and my "gaming graphics" is 3.0. I do not have any games or anything on this computer yet, as I just got it back from Dell with a reformatted hard drive, but the computer seriously struggles running 3-D screen savers (choppy framerate, extremely slow animation, etc.). I just updated the ATI driver which did nothing.
Is this something I should call Dell about? I would like to get games on this computer and now I do not think I can run them anymore. What could have possibly caused this issue? Is there anything I can do myself to fix this?
Thanks,
Michael