Sign in with
Sign up | Sign in
Your question

PC won't shutdown but XP does

Last response: in Systems
Share
October 7, 2008 7:11:36 PM


I just built a new PC ~2 weeks ago with the following:
  • Antec Sonata III 500 Black 0.8mm cold rolled steel ATX Mid Tower Computer Case 500W Power Supply - Retail
  • Western Digital Caviar GP WD5000AACS 500GB 5400 to 7200 RPM SATA 3.0Gb/s Hard Drive - OEM
  • CORSAIR XMS2 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model TWIN2X2048-6400 - Retail
  • Intel Core 2 Duo E8400 Wolfdale 3.0GHz LGA 775 65W Dual-Core Processor Model BX80570E8400 - Retail
  • ASUS P5QL-E LGA 775 Intel P43 ATX Intel Motherboard - Retail
  • XFX PVT88SFDD4 GeForce 8800GS XXX 384MB 192-bit GDDR3 PCI Express 2.0 x16 HDCP Ready SLI Supported Video Card - Retail

    I'm also using an older single layer NEC DVD burner and a Toshiba DVDROM drive.

    My problem is that if the PC is on for more than a few hours, it won't shut down. I have Windows XP Pro and it shuts down. The monitor goes black but the PC itself is still running.

    Searches on the net point to a possible issue with ACPI. I only found a setting in the bios for ACPM (not sure if that is the same thing.) ACPM 2.0 support was disable but I enabled it. Problem still exists.

    There are no APM tabs in Control Panel for me to configure.

    I thought it might be an Intel chipset issue. I downloaded the auto installer but can't tell if it installed anything. It decompresses the files to a folder but it never goes and runs thru the install.

    I have Microsoft's HIVE cleanup util/service running. I don't think this is an issue becuase XP does actually shut down.

    I have an external thermaltake enclosure with a WD 160 gig drive connected via USB 2.0, an HP P1005 laser connected. Nothing else other than some open ended USB cables for my mp3 player and camera.

    Sooo.....any ideas what the cause is? Other than this, the PC is running great.
  • More about : shutdown

    October 7, 2008 7:50:05 PM

    I had a similar issue a couple of years ago. I had an old 939 DFI Lanparty board that would not power down. I changed power supplies and even changed cases in desperation but nothing helped. I just gave up trying to find the cause and just got a new board. I'm not saying that is what you should do but perhaps the mainboard is no good.
    October 7, 2008 7:54:27 PM

    Are you sure that pc is still running or it your psu fan?
    some psu cool down when you turn off your pc.
    Related resources
    October 7, 2008 8:02:54 PM

    My first thought was that it was just the fan. I let the PC sit overnight and it was still on in the morning. The power led light on the case was still on too.
    October 7, 2008 8:05:29 PM

    hey, i've got even better: had the same problem. you shut down XP your screen goes black but only your casefans and (if it work also) your psu fan still turns.
    i had only that problem when i was gaming and than shut down the pc imediatly. but if i was only surfing, the pc did normal. now with service pack 3 i haven't YET get the problem.

    so my main question to you is: did you warm up your pc by some heavy applications?

    did you game, and shut down after it within the same minute?

    October 7, 2008 8:09:57 PM

    Emaxx - Lookup your psu manufactures web site and checkout the spec on your psu.
    I use an Ultra 800w and mine has spin down technology, which took a few days to get use to. Here's mine;
    (The X-Pro 800W also features "After Spin Technology" to help quiet the system and aid in prolonging the life of your components. Connectors for chassis fans are thermostatically controlled; RPM's are reduced when temperatures inside the case are low. PSU, chassis and CPU fan connectors remain spinning several minutes after the PC is powered down allowing the system to gradually cool down after use. )
    October 7, 2008 8:12:14 PM

    Well, yesterday, I did play Doom 3 for a few hours. Another time I was editing a video but the PC barely broke a sweat (per Task Manager). The first time, it was general IE browsing.

    I'm also running XP Pro with sp3 and all updates applied after that. Video drivers are up to date as well.
    October 7, 2008 8:14:01 PM

    Rogue77777 said:
    Emaxx - Lookup your psu manufactures web site and checkout the spec on your psu.
    I use an Ultra 800w and mine has spin down technology, which took a few days to get use to. Here's mine;
    (The X-Pro 800W also features "After Spin Technology" to help quiet the system and aid in prolonging the life of your components. Connectors for chassis fans are thermostatically controlled; RPM's are reduced when temperatures inside the case are low. PSU, chassis and CPU fan connectors remain spinning several minutes after the PC is powered down allowing the system to gradually cool down after use. )


    It's an Antel 500w PSU. It was still "running" almost 6 hours after I shut it down.
    October 7, 2008 8:15:37 PM

    Sorry, that should've read "Antec"
    October 7, 2008 8:24:17 PM

    6 hours?? yeah, i didn't wait until it stopped, i just pulled out the 'stekker'.

    no electricity = no pc :p 

    don't worry about it i guess, bull the plunch (how do you call the thing at the end of your electric wire?) out of you psu.

    greatings
    a b B Homebuilt system
    October 7, 2008 8:29:40 PM

    If you hold down the power button for more than 4 seconds, does the PC shutdown?
    October 7, 2008 8:51:33 PM

    lol @ the dutch guy called vochtige XD his spelling is crap in dutch.
    Dutch btw also :p 

    moggeh !
    October 7, 2008 9:11:35 PM

    radium69 said:
    lol @ the dutch guy called vochtige XD his spelling is crap in dutch.
    Dutch btw also :p 

    moggeh !


    i can't expect that i know every english word. do you know my language? i guess not

    i think the most important thing is, that he has got my point!

    ps i'm not dutch, i'm belgian (we don't like the dutchmen)
    Anonymous
    a b B Homebuilt system
    October 7, 2008 9:20:28 PM

    Its an Asus issue

    as far as i know.. theres so many f*cked up things with asus boards...

    If I turn off the computer... and then the powerstrip its connected to... come back later and turn everything back on... it RESETS THE BIOS.... like cmon... great preventative measures in case there was a power outtage... but I can't seem to turn it off... and its really annoying

    Also sometimes i reboot... and the system is still running... but nothing is displayed... so i think somethings just up with asus settings but I have no idea how to fix it sry
    October 7, 2008 9:30:30 PM

    i have an asus p5ld2 old model rev 1.0, i started to have this problems only this year. i have it for almost 3 years. maybe it is an asus problem. dispite, i like my pc, never had problems with it...
    October 8, 2008 3:19:08 AM

    GhislainG said:
    If you hold down the power button for more than 4 seconds, does the PC shutdown?


    Yes. I assume that's a good sign?
    a b B Homebuilt system
    October 8, 2008 12:29:51 PM

    In Windows, what should the power button do when you press it? Stand by, Shut down, Ask me what to do?
    October 11, 2008 12:33:02 AM

    GhislainG said:
    In Windows, what should the power button do when you press it? Stand by, Shut down, Ask me what to do?


    Windows is set to "shutdown".

    a b B Homebuilt system
    October 11, 2008 1:36:54 AM

    Does the PC power down when pressing the power button if it hasn't been on for too long? If so, what are your APM settings in the BIOS?
    October 12, 2008 1:23:58 PM

    APM setting is set to enabled as well as APCM 2.0 support enabled. The power button will shut the PC down but is inconsistent as well.
    October 12, 2008 1:26:25 PM

    I found another thread where users had trouble with the dvd burner/rom drives attached to the master/slave connections on the IDE. My only IDE drives are my burner and rom drives. They are both configured to cable select. I know you're not supposed to have an optical drive listed as the master with an HD as a slave (can't recall the reason why). Do you think this could be the problem?

    I'm thinking of ordering a SATA-based dvd dl burner. I was holding off on it but if the above is true, I'll place the order today.
    a b B Homebuilt system
    October 12, 2008 2:54:19 PM

    The default is Suspend Mode [Auto], ACPI 2.0 [Disabled] and ACPI APIC Support [Enabled]. I assume that you enabled ACPI 2.0 before installing Windows XP Pro, but what was the reason to change the default settings? Depending on the Hal that's currently in use, you might have to reinstall the O/S if you change the settings back to their default value.
    October 13, 2008 3:21:22 AM

    The only setting I changed was the ACPI 2.0 support to enabled. I changed it after I had the OS installed with all of my apps when the machine would not shut down automatically.

    What is HAL and how do I check to see if it's currently in use.
    a b B Homebuilt system
    October 13, 2008 3:36:35 AM

    The Hardware Abstraction Layer (HAL) can be found in C:\WINDOWS\system32. The standard one is named HAL.DLL and it's probably the one that's installed on your PC. Try disabling both ACPI 2.0 and ACPI APIC Support to see if it resolves your issue.
    October 13, 2008 12:25:31 PM

    I disabled both ACPI 2.0 and APIC support. The PC wouldn't even reboot. I renabled it and all booted up OK.
    a b B Homebuilt system
    October 13, 2008 1:40:50 PM

    With ACPI disabled, did it crash while booting or did it fail to reboot when in Windows?
    October 13, 2008 9:59:54 PM

    It failed to boot. BIOS startup screens appeared and then screen went black.
    a b B Homebuilt system
    October 13, 2008 11:33:19 PM

    Then you have to leave the default ACPI settings. What is the setting for Suspend Mode? Have you tried all possible settings?
    October 15, 2008 2:56:39 PM

    OK, it looks like it was a defect with the JMicron IDE/SATA drivers. The driver had an issue where the PC couldn't be shutdown if an ODD (optical disk drive?) was connected. I have both of my dvd drives hooked to the IDE controller.

    ftp://driver.jmicron.com.tw/jmb36x/Win2k_xp_Vista/
    a b B Homebuilt system
    October 15, 2008 3:10:20 PM

    Upgrading the JMicron drivers finally resolved the issue? If so, that's excellent news.
    October 15, 2008 10:54:52 PM

    So far so good. I've only had to shut down twice since installing the drivers late last night. I'll see how it goes.
    November 13, 2008 4:55:48 PM

    I have a similar issue. When I try to shut down my PC (Windows XP SP3), it all goes well to the point when it says "Windows is shutting down", and it just stays in that screen forever. I can feel My HD turning off, but the monitor, processor fan and case fans stay on. Now, I know it isn't a XP problem (because I've reinstalled the damn OS like 4 times already from blank), but it doesn't sound like a hardware problem either, or at least I think so. I don't even believe that the procedure I'm using (pressing the shutdown button for above 4 secs) will cause my computer to eventually fail, but it's kinda annoying and I've tried pretty much everything. These are my specs:

    - Asrock P43R1600Twins-WiFi
    -Visiontek Radeon HD4850
    -E8400 Core 2 duo 3.0 Ghz
    - HD sata
    - LG sata DVD Burner
    - 1 kingston ddr2 RAM (2Gb)

    Also, i changed my power supply (to one of 800W) but the problem keep repeating. As a curious note, I checked the registries of PowerShutDown and the other one and they were both in 0, I changet them to 1 but nothing happened.

    So, any ideas? will shutting down my PC with the shutdown button will eventually cause any trouble?
    a b B Homebuilt system
    November 13, 2008 5:20:01 PM

    A service, e.g., wi-fi, could prevent the computer from shutting down. If you boot in safe mode, does it shut down properly? If so, then try to stop a few services and then shutdown to see if it works. It's a tedious process, but it should allow you to determine what's causing the issue.

    You should read as well as the Microsoft article they are referring to.

    Shutting it down by holding the power button for more than 4 seconds will not harm it, but always wait for long enough to make sure that all tasks have stopped before doing it. Otherwise you could lose data.
    November 13, 2008 5:26:17 PM

    ok, thank you for answering so fast. I tried shutting it down in safe mode, but it's has the same effect (doesn't shut down). Could it be that the MB is not recognizing the Video Card or something like that?
    a b B Homebuilt system
    November 13, 2008 7:48:14 PM

    If it didn't recognize the video card, it would use the standard VGA drivers. That wouldn't prevent it from shutting down. On the other hand, you could test with a different video card or even an old PCI card.

    What's your BIOS version? Did you install the Intel drivers for that chipset? What about other drivers?
    November 24, 2008 2:40:06 PM

    Hi ghislaing, due to job and other stuff I put my PC aside for a few weeks, but now that I have some spare time I will try to reinstall the Intel drivers and upgrade the BIOS version, 'cuz I don't remember if I did that at some point or not. I will try to do it today or tomorrow and will inform you about the results. Thanks
    June 27, 2009 3:20:12 AM

    I have an Asus P5WD-2 deluxe and a P6T-SE with diferent videocards, they both won't shut down after the SP3 update.
    !