Windows explorer problem


I have downloaded some video files (.mp4 format) and I encountered this problem:

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

Then windows explorer restarted.

I have another mp4 video files but never had this problem.

I have BitDefender AntiVirus (if this is a problem).

Any way to solve this problem?
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More about windows explorer problem
  1. additional information

    AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: msvcrt.dll
    ModVer: 7.0.2600.2180 Offset: 000378c0
  2. Anyone?
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Windows Explorer MP4 Video Windows XP