Help and support service missing

I opened a Fedex file on my email and i reckon it inserted a virus. I am unable to open Help and Support, when I try it gives me a message "helpctr.exe - Application not found". Hence I am unable to do a system restore and eliminate the virus. Have you any suggestions?
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More about help support service missing
  1. This Microsoft article shows how to perform a system restore in safe mode directly from a command line:
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