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Help and support service missing

Last response: in Windows XP
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Anonymous
April 4, 2011 11:29:46 PM

Hello,
I opened a Fedex file on my email and i reckon it inserted a virus. I am unable to open Help and Support, when I try it gives me a message "helpctr.exe - Application not found". Hence I am unable to do a system restore and eliminate the virus. Have you any suggestions?
!