Seagate Red Icon

Hello,
I have a Seagate Free Agent external drive.It installed fine and backed up a few days and then I got red icon which means it failed to back up. Since then it's all chaos.I'm deaf and can't use the phone.
I registered initially but now when I want to send an email qeury it says i'm already registered and there's no wat round this loop.
Any ideas please apart from chucking £60 down the drain.
Richard
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