Hey All,
I'm hoping somebody can give me some advice regarding the best way of getting my GFX card replaced.
I have an Inno3d 8800gt that locks up randomly (it locks up my computer, only option is to hit the restart button). Sometimes I will go for a week without it locking up, sometimes it will lock up 3 times in an hour. This started happening shortly after I purchased it, I didn't return it because I thought it was an issue with another component in my computer (I only had a 400w PSU at the time).
At first I thought it could be a component overheating, so I installed Rivatuner/Speedfan to monitor the temperatures and the graphic card was stable around 60 degrees Celsius (140 degrees Fahrenheit I think). CPU was stable at 40 degrees and all other components were fine.
To ensure it was not an issue with another component in my system I tried it in a friends computer, which is pretty much brand new, which has exactly the same card as mine. After a few days of using the GFX card his computer locked up (I am still using his GFX card and have had no lockups in the past 2 weeks).
This is definitely not a PSU issue as my computer as a Corsair HX520, his has an HX620.
Now the problem I have is that the card is a few months old (so still under warranty) but the company I bought it from are going to test it before sending it back to the vendor. I have explained to them all the testing I have done but they will still test it themselves, if they don't find a fault they will charge me $60.
Any recommendations on what I should do? I would rather not pay $60 for repairs on a card that only costs ~$200 now.
I'm hoping somebody can give me some advice regarding the best way of getting my GFX card replaced.
I have an Inno3d 8800gt that locks up randomly (it locks up my computer, only option is to hit the restart button). Sometimes I will go for a week without it locking up, sometimes it will lock up 3 times in an hour. This started happening shortly after I purchased it, I didn't return it because I thought it was an issue with another component in my computer (I only had a 400w PSU at the time).
At first I thought it could be a component overheating, so I installed Rivatuner/Speedfan to monitor the temperatures and the graphic card was stable around 60 degrees Celsius (140 degrees Fahrenheit I think). CPU was stable at 40 degrees and all other components were fine.
To ensure it was not an issue with another component in my system I tried it in a friends computer, which is pretty much brand new, which has exactly the same card as mine. After a few days of using the GFX card his computer locked up (I am still using his GFX card and have had no lockups in the past 2 weeks).
This is definitely not a PSU issue as my computer as a Corsair HX520, his has an HX620.
Now the problem I have is that the card is a few months old (so still under warranty) but the company I bought it from are going to test it before sending it back to the vendor. I have explained to them all the testing I have done but they will still test it themselves, if they don't find a fault they will charge me $60.
Any recommendations on what I should do? I would rather not pay $60 for repairs on a card that only costs ~$200 now.
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