I have just built my very first pc and sadly got a black screen when I started it up. All of the fans including the cpu fan and the video card all spun but no bios. I took the computer to a computer repairer who reported the following
"Attempted to Boot Machine - failed fault verified
Machine powers up but no Post
Replaced both RAM sticks - same problem
Replaced Video Card - same problem
Unplugged all PCI Devices - same problem
Unplugged all SATA and IDE Devices - same problem
Replaced Power Supply - same problem
Removed Motherboard from Chassis
Put a brand new Intel Motherboard in System
Plugged in ALL other Customer components
Machine powered with Post all ok
Verified there is a fault with the Motherboard
There is no physical damage to the Motherboard but there
is a definte fault with it as replacing the board with an
Intel board and using all other components works all ok"
Based on this I sent the motherboard back to the company I bought it from to be replaced. They tested it and according to them it worked fine after they cleared cmos and bios. they said I should put the computer back together with bare bones necessities ie. one stick of ram and a video card. He said I should then install things one item at a time in case one of the items is 'upsetting' the motherboard.
This whole drama has left me confused about what the hell is going on. Do I believe the repair company who insist that the motherboard is a dud or does the explanation given by the company that I bought this motherboard from sound plausible? Who is wrong? Am I being stone walled out of a legitimate warranty claim?
"Attempted to Boot Machine - failed fault verified
Machine powers up but no Post
Replaced both RAM sticks - same problem
Replaced Video Card - same problem
Unplugged all PCI Devices - same problem
Unplugged all SATA and IDE Devices - same problem
Replaced Power Supply - same problem
Removed Motherboard from Chassis
Put a brand new Intel Motherboard in System
Plugged in ALL other Customer components
Machine powered with Post all ok
Verified there is a fault with the Motherboard
There is no physical damage to the Motherboard but there
is a definte fault with it as replacing the board with an
Intel board and using all other components works all ok"
Based on this I sent the motherboard back to the company I bought it from to be replaced. They tested it and according to them it worked fine after they cleared cmos and bios. they said I should put the computer back together with bare bones necessities ie. one stick of ram and a video card. He said I should then install things one item at a time in case one of the items is 'upsetting' the motherboard.
This whole drama has left me confused about what the hell is going on. Do I believe the repair company who insist that the motherboard is a dud or does the explanation given by the company that I bought this motherboard from sound plausible? Who is wrong? Am I being stone walled out of a legitimate warranty claim?