Yeah, the 3850 is a pretty big card and then you have the rear power connector sticking out. Anyway if I understand you right the problem you are having is that the face plate, where the DVI connectors are, isn't going all the way down. Make sure that the bottom of the plate isn't bent and that it is going into the notch on the bottom of the case. Also make sure that nothing is obstructing it. Of course if your problem is that the card is too long then you need to get something smaller like a Radeon 4670 which is simular in performance to the 3850.