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Dvd rom windows vista home primium

Last response: in Components
February 13, 2009 5:32:52 PM

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
can anyone tell me what has happened and how to solve it
its a new laptop
February 13, 2009 8:55:24 PM

Well, since you didn't tell us anything about what happened or what sort of machine you're using, I would think the first thing to do is to contact tech support or the vendor who sold you the machine, as you are still within the warranty period.
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