Remote assistance issue

Archived from groups: microsoft.public.windowsxp.configuration_manage (More info?)

This is a long shot, but try this:

(WARNING: If you haven't worked with the registry before, take a look at
this first -
http://support.microsoft.com/default.aspx?scid=kb;EN-US;256986)

Go to the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Ole\

Look for an "EnableDCOM" value. It should be set to "Y". (If it is missing
or is set to "N", that would explain this problem.)

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"stand_58" <stand_58@hotmail.com> wrote in message
news bb5tc2GEHA.2664@TK2MSFTNGP11.phx.gbl...
> I've seen this question asked before and not answered successfully, so
I'll
> try it again.
>
> In essence, when I try to request remote assistance from my XP pro
machine,
> I get an error box that in its title bar says "Microsoft Internet
Explorer".
> The text in the box is "A program could not start.Please try again."
> There's an area called "Support" at the left of the Help and Support
center
> window which is blank, and I don't think it's supposed to be.
>
> If I click OK in the error box, everything goes OK until I click on Send
> Invitation (or save it). Then I get another error box, again titled
> "Microsoft Internet Explorer" saying "Remote Assistance failed. Please try
> again."
>
> I've been able to give remote assistance from this machine, I'm the only
> user of this machine and my username is in the administrator's group. I
> don't know of any group policy that's preventing this thing from running.
> I've run ntregmon and ntfilemon during these occurrances and can't find
> anything that suggests that some necessary program is lost. I've run sfc
> /scannow, looked at the event logs, tried editing group policies.
>
> If anybody out there has any ideas, I'd sure appreciate hearing them.
> Thanks
>
>