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Random Computer Restarts

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Anonymous
a b G Storage
May 13, 2010 1:39:42 AM

Hello, ever since I installed my new hard drive, i've had random restarts and computer crashes. Sometimes even leading to undetected mouse and keyboard or failing to start up and blue screen. Could I have done something wrong when I installed it, or is the hard drive just bad?

More about : random computer restarts

a c 127 G Storage
May 13, 2010 1:41:35 AM

Could you download HDTune and check the SMART data for each harddrive you have?

I'm particularly interested in:
Reallocated Sector Count
UDMA CRC Error Count
Current Pending Sector

Check the RAW value for each property for each drive, and report back here. That should be a good first step to analyzing your issue.
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a b G Storage
May 13, 2010 3:19:01 AM

Check the event viewer to see if it's logging any errors.
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a c 127 G Storage
May 13, 2010 3:28:13 AM

Your SMART values look good. Do you have any more harddrives in your system? If so, check them too.
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Anonymous
a b G Storage
May 16, 2010 2:52:42 AM

It's the only hard drive connected. I don't know what the event logger is.
I'm still getting random restarts.
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a b G Storage
May 16, 2010 3:03:42 AM

start-->run-->eventvwr.msc
All system, application, and security errors are logged there. First, look at the system log, and look for red X's, with a time stamp of when your having the restarts.
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a b G Storage
May 16, 2010 3:09:58 AM

There were 2 errors right above that. See the 'atikmd' errors? Those are likely from your graphics driver. Update the the latest graphics driver, and it should take care of that.
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Anonymous
a b G Storage
May 16, 2010 3:25:05 AM

Yeah, I did forget to update drivers after installing the new hard drive. Thanks!
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a b G Storage
May 16, 2010 3:27:04 AM

You're welcome. Hopefully that will solve your restart problem.
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!